Customer Contact Specialist

Listers Group Limited; Lincoln; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

33 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service and loyalty incentives

Staff referral scheme

In-house qualifications

Company Events

Job summary

Listers Group Limited is seeking a Customer Contact Specialist to join their Toyota dealership in Lincoln. This role offers a basic salary of £30,000 with an OTE of £40,000 plus benefits such as a company pension and wellness program.

Candidates should be customer-focused and possess excellent communication and organisational skills. The position involves engaging with customers, managing enquiries, and maintaining high standards of professionalism.

Qualifications

• Customer focused with excellent communication & organisational skills.
• Self-motivated & target driven.
• Able to work independently or in a team.
• Ability to use own initiative to provide impeccable customer service.
• Smart and presentable with outstanding telephone manner.
• Competent using Microsoft Office.

Responsibilities

• Actively generate renewal leads and coordinate appointment bookings.
• Engage with customers through live chat to manage enquiries.
• Conduct daily prospecting and run campaigns within designated systems.
• Contribute to increasing retention rates and achieving targets.
• Liaise directly with client database maintaining professionalism.
• Exceed customer expectations in line with company practices.
• Perform any reasonable duties as directed by manager.

Skills

Customer focused

Excellent communication skills

Organisational skills

Self-motivated

Target driven

Initiative in customer service

Smart and presentable

Outstanding telephone manner

Competent using Microsoft Office

Job description

Job Introduction

We are recruiting for a Customer Contact Specialist to join our Toyota dealership in Lincoln.

Hours of work are 8:30am to 6pm, Monday to Friday.

Basic salary of £30,000 with an OTE of £40,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

• Actively generate renewals leads and coordinate appointment bookings across the Toyota Group to drive vehicle sales using available systems and databases.


• Engage with customers through our live chat platform to manage incoming enquiries.


• Conduct daily prospecting, run campaigns within designated systems, and update KPIs and efficiencies consistently.


• Contribute to increasing the Dealership’s retention rates and achieving set targets.


• Liaise directly with our client database, maintaining a high standard of professionalism.


• Exceed internal and external customer expectations in line with company best practices.


• Perform any other reasonable duties as directed by your manager.

About you

• Customer focused with excellent communication & organisational skills


• Self-motivated & target driven


• Able to work on your own or as part of a team


• Ability to use your own initiative to provide impeccable customer service


• Smart and presentable with an outstanding telephone manner


• Competent using Microsoft Office


• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays


• Company Pension


• Wellness Programme


• Sick Pay


• Group life insurance


• Staff discount on car servicing


• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays


• Long service and loyalty incentives


• Staff referral scheme


• In-house, manufacturer & professional qualifications


• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then.