Customer Retention & Growth Specialist

Zest Group; Upton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Onsite chef and subsidised meals

Regular social events

Health cash plan

Job summary

Zest Group in Bournemouth is seeking a motivated, target-driven colleague for the Growth & Loyalty team to support the retentions function. This full-time, office-based role offers a competitive salary and weekly pay, with opportunities to develop across the customer journey.

You'll handle calls to prevent cancellations, discuss cover benefits, identify upsell opportunities, and guide customers through queries with a proactive, professional approach.

Qualifications

• Experience in retentions, complaints or sales preferred.
• Excellent telephone manner.
• Proven track record of meeting targets.
• Self-motivated team player.

Responsibilities

• Communicate with customers by phone to prevent cancellation and loss of business.
• Discuss features and benefits and reinstate plans using negotiation skills.
• Handle calls professionally and take ownership of queries.
• Identify upsell opportunities and promote relevant products.
• Advise and sell other products to meet customer needs.
• Provide guidance on queries and complaints and understand customer needs.

Skills

Retention experience

Telephone etiquette

Target driven

Negotiation

Upselling

Customer service

Job description

Zest Group in Bournemouth is seeking a motivated, target-driven colleague for the Growth & Loyalty team to support the retentions function. This full-time, office-based role offers a competitive salary and weekly pay, with opportunities to develop across the customer journey.

You'll handle calls to prevent cancellations, discuss cover benefits, identify upsell opportunities, and guide customers through queries with a proactive, professional approach.