Customer Loyalty & Retention Specialist

Zest.; England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

On-site chef

Wellbeing support

Office in Bournemouth

Training and coaching

Regular social events

Health cash plan

Job summary

Zest. is seeking a motivated, target-driven colleague to join our Growth & Loyalty team in Bournemouth. In this office-based role you will support the retentions team, handling customer calls to prevent cancellations and exploring upsell opportunities.

You'll benefit from weekly pay, a competitive salary (£26,750) with OTE £36,000–£42,000, 22 days holiday rising with tenure, and a modern Bournemouth office with on-site chef and wellbeing support.

Qualifications

• Retentions, complaints, or sales experience preferred.
• An excellent telephone manner.
• Proven track record of achieving targets.
• Team player with the ability to use own initiative.

Responsibilities

• Communicating over the phone with new or existing customers to prevent loss of business through cancellation requests.
• Using negotiation and influencing skills to discuss the features and benefits of the cover and reinstate customer plans.
• Professionally handling calls to ensure a high standard, taking ownership of customer queries to ensure they are dealt with professionally.
• Identifying upsell opportunities and proactively promoting these where relevant
• Advise, recommend, and sell other products to meet the customers’ needs
• Providing guidance to customers regarding queries and complaints, whilst demonstrating the ability to quickly understand each customer's needs

Skills

Telephone manners

Target driven

Teamwork

Self-motivated

Job description

Zest. is seeking a motivated, target-driven colleague to join our Growth & Loyalty team in Bournemouth. In this office-based role you will support the retentions team, handling customer calls to prevent cancellations and exploring upsell opportunities.

You'll benefit from weekly pay, a competitive salary (£26,750) with OTE £36,000–£42,000, 22 days holiday rising with tenure, and a modern Bournemouth office with on-site chef and wellbeing support.