Customer Retention Executive

Travis Perkins Trading Company Limited; Park Central; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Bonuses

Incentives

Team celebrations

Job summary

Travis Perkins Trading Company Limited in Birmingham invites applications for a Customer Retention Executive. You will reconnect with past customers, understand needs, and rebuild relationships, with full training and support from a high-energy Account Team.

The role focuses on driving loyalty, sharing offers, and achieving targets in a friendly, performance-driven environment with clear progression opportunities within a large PLC.

Qualifications

• No specific experience required; attitude matters.
• Excellent phone manner and communication skills.
• Willingness to learn and meet targets.

Responsibilities

• Calling previous customers to understand their needs and rebuild relationships.
• Sharing new offers, solutions, and reasons to return.
• Listening carefully and finding the right outcome for each customer.
• Working towards achievable targets with full support from your team.
• Playing a key role in helping us grow and strengthen our customer base.

Skills

Phone communication

Positive attitude

Resilience

Growth mindset

Job description

Customer Retention Executive

Location: Birmingham, West Midlands, GB

Date Posted: 2026-09-03

Closing Date: 2026-12-06

Reference: 52167b

About the Role

Bring customers back. Build your career. Be part of a winning team. We're looking for confident, motivated people to join our growing Customer Account Team - a high-energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.

What you'll be doing

• Calling previous customers to understand their needs and rebuild relationships


• Sharing new offers, solutions, and reasons to return


• Listening carefully and finding the right outcome for each customer


• Working towards achievable targets with full support from your team


• Playing a key role in helping us grow and strengthen our customer base

Why you'll love it here

• A great team environment - supportive, fun, and driven to succeed together


• Clear progression paths - develop into senior roles, account management, sales, team leadership, and more


• Full training provided - perfect for someone starting out or looking to build confidence on the phone


• A large PLC with real opportunities - stability, structure, and long-term career growth


• Recognition and rewards - bonuses, incentives, and celebrations for hitting team goals

What we're looking for

You don't need the perfect experience - just the right attitude! If you're:

• Confident speaking on the phone


• Positive, resilient, and eager to learn


• Motivated by achievable targets and personal growth


• Ready to build skills that will last a lifetime

then we want to hear from you.

What does the future look like?

Well, we're keen for you to get to know our customers, and the plan is for you to develop and grow, eventually moving into either a National Sales Role, a Regional Sales Role, or if you love branch life, a Branch Sales Role.

About us

As part of the Travis Perkins Group, one of the UK's leading companies, CCF is one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry-Lining, Insulation, Suspended Ceilings, and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business, which will equip you to be the best Sales Coordinator you can be, then we would like to hear from you.

We're driving to become a truly inclusive employer. We want everyone to be at their best, and it's our ambition that everyone within our Group feels safe, welcome, and confident to be their authentic selves. You be you; it makes us, us.

Additional Details

• Contract Type: Permanent - Full time


• Salary: Competitive + bonus + benefits


• Business: Travis Perkins plc


• Location: Walsall, West Midlands


• Hours per week: Mon to Fri 07:30 - 16:30