Client Coordinator

Benx Façades; Stoke-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in façade solutions is seeking a motivated Client Coordinator to enhance customer relations and drive sales. This entry-level role offers the chance to develop your skills in a dynamic environment while working towards daily and monthly sales targets. You will be responsible for handling client inquiries, processing orders, and identifying new business opportunities. If you have a passion for sales and excellent communication skills, this is the perfect opportunity to kickstart your career in a supportive and innovative company.

Qualifications

• Previous sales admin and customer service experience required.
• Excellent communication and teamwork skills essential.

Responsibilities

• Handle incoming calls and emails, answering product queries.
• Process sales orders and maintain the CRM system.

Skills

Telephone Sales Experience

Excellent Communication Skills

Relationship Building

Detail Oriented

Polite and Friendly Telephone Manner

Tools

Sage Database

Microsoft Office

Job description

6 days ago Be among the first 25 applicants

Permanent/Full time

The Benx Group of Companies is a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and know-how. An excellent opportunity has arisen for a driven and motivated Client Coordinator to join a leading supplier to the building boards and facades industry based in Stoke on Trent.

Reporting to the Customer Relations Manager, the ideal candidate will have previous telephone sales experience, excellent communication skills and confidence dealing with a range of customers.

We are seeking an individual with the tenacity and passion to sell/upsell our products over the phone and assist the Client Relations team in identifying new business opportunities both with existing and potential customers.

This role involves;

• Handling incoming calls and emails from clients answering any product questions and queries
• Processing sales orders onto a Sage database
• Building rapport and determining the customer’s requirements
• Working towards daily targets, KPIs and monthly sales targets
• Making proactive sales calls to new, existing and dormant customers
• Following up on leads and maintaining the CRM system
• Cross-selling and upselling products when the opportunity arises
• Proactively chasing outstanding quotes & maximising on additional business
• Research new projects & leads
• Supporting the dedicated RSM’s in each region
• Collating, chasing, and inputting non-conformances

What we're looking for;

• Previous sales admin and customer service experience
• Previous Sage experience (desirable not required)
• Good relationship building skills
• General admin and Microsoft skills
• Excellent communication & teamwork skills
• Detail oriented
• Polite and friendly telephone manner

If you feel that you meet the suitability for this role please send a copy of your CV to Gemma Gifford – HR Operations Advisor via [e-mail] and we will be in touch to discuss your application.

In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for6 monthsfollowing the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly

We are an Armed Forces Friendly Employer

We are proud Armed Forces Covenant signatories and holders of the Employers ERS Silver Award from the Defence Employer Recognition Scheme. This means that Benx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries
• Building Materials