Client Retention Executive

Black Sheep Utilities; Brighton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Uncapped commission

OTE £60,000+

25 days annual leave

Birthday leave

Life Assurance after 12 months

Health Insurance after 2 years

Early finish on Fridays

Job summary

Black Sheep Utilities is expanding its Client Retention team in a busy UK office. We are seeking a motivated Client Retention Executive to manage an existing portfolio and drive renewals.

You’ll build trusted relationships, hit targets with uncapped commissions, and have a clear path to sales advancement in a fast-paced, supportive environment. Training and ongoing support start from day one to maximise earnings and career progression.

Qualifications

• Proven B2B telesales experience with track record of meeting targets.
• Experience in account management or client retention is preferred.
• Ability to manage a pipeline and close renewals.

Responsibilities

• Maintain strong relationships with current and previous clients.
• Identify opportunities for renewals and upsell services.
• Schedule renewal and winback calls with a Utilities Consultant.
• Refer service issues to the customer service team to resolve.
• Deliver outstanding service while meeting targets.
• Opportunity to grow into a sales position after establishing performance.

Skills

Proven B2B telesales

Account management

Client retention

Job description

(Full-time, Office-based, monday–Friday)

About Us

At Black Sheep Utilities, we’re expanding our Client Retention team and are seeking motivated, results-driven individuals who want more than just a job – they want a successful career in a growing business.

Whether you’re already working in telesales, account management, or client retention this is your opportunity to manage an established portfolio of customers, develop trusted relationships, and maximise client retention. All whilst enjoying a high-energy, supportive team environment with clear opportunities for progression and uncapped earning potential.

The Role

As a Client Retention Executive, you will be responsible for managing and retaining a portfolio of existing business customers. You’ll:

• Maintain strong relationships with current and previous clients.
• Identify opportunities for renewals and additional services.
• Schedule renewal and winback calls with a Utilities Consultant. Protecting revenue by using persuasive selling techniques and promoting our services.
• Referring any current contract service issues to the customer service team to resolve.
• Deliver outstanding service while consistently meeting your targets.
• This role has the opportunity to grow into a sales position, there will be opportunity to make your own smaller sales once established.

Our Client Retention Executives work closely with our Utilities Consultants, ensuring no opportunity to retain or grow business is missed. This is a high-energy, target-driven role with significant earning potential.

From day one, you’ll receive structured training and ongoing support to ensure you have the tools, knowledge, and confidence to succeed in a fast-paced sales environment.

What We Offer

• Competitive starting salary based on experience. (Minimum £30,000)
• Uncapped commission – top performers regularly earn £1,500+ per month
• Realistic OTE of £60,000+
• 25 days annual leave + bank holidays
• Up to 5 additional days off through our attendance reward scheme
• Birthday leave (after 1 years’ service)
• Life Assurance after 12 months of service
• Health Insurance after 2 years of service
• Early finish on Fridays, regular incentives, and team socials
• Fully stocked kitchen and recreation area with free snacks and drinks
• Genuine career progression – we love to promote from within

Who We’re Looking For

We’re looking for ambitious and self-motivated individuals who thrive in a target-driven environment and are passionate about client success.

You will:

• Have proven B2B telesales, account management or client retention experience with a track record of competently managing your pipeline and exceeding targets. Ideally in a win-back or retention role within a cancellations department or similar.
• Be driven by results and financial rewards
• Be resilient and adaptable in a fast-paced environment
• Be able to follow proven processes and scripts while maintaining a professional and engaging style
• Have a positive attitude and a growth mindset

If you’re ready to take the next step in your sales career with a company that values, supports, and rewards its people, we’d love to hear from you.

WE ARE OUTSTANDING IN OUR FIELD SO THAT OUR CUSTOMERS CAN BE OUTSTANDING IN THEIRS!

Black Sheep Utilities provides a client-focused market comparison service for businesses throughout the UK. Trusted by businesses large and small to deliver tailored utility packages year after year.

How do we help our customers?
In an industry with complex tariffs and a plethora of suppliers, choosing the best available contracts can be a time-consuming project. All too often businesses end up auto-renewing or going onto uncompetitive variable rates.

We stop that happening by offering a hassle-free independent consultancy service with truly superior value and after sales care. Outstanding!