Customer Retention Executive

Travis Perkins Trading Company Limited; Walsall; Sur place; GBP 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Team environment

Career progression

Training provided

PLC stability

Bonuses

Résumé du poste

Travis Perkins in the West Midlands invites applicants for a Customer Retention Executive to reconnect with past customers, understand their needs, and win back their business.

You will join a high-energy Customer Account Team, benefiting from full training, clear progression, and bonuses as you achieve targets, while developing your communication and problem-solving skills.

Qualifications

• Confident speaking on the phone
• Positive, resilient, and eager to learn
• Motivated by achievable targets and personal growth
• Ready to build skills that will last a lifetime

Responsabilités

• Calling previous customers to understand their needs and rebuild relationships
• Sharing new offers, solutions, and reasons to return
• Listening carefully and finding the right outcome for each customer
• Working towards achievable targets with full support from your team
• Playing a key role in helping us grow and strengthen our customer base

Description du poste

Customer Retention Executive

Application Deadline: 2026-10-15

Location: West Midlands County, Midlands, GB

Category: Any

Company:

Travis Perkins

Job Closing Date: 2026-11-17T10:00:13.233

Job Overview

Bring customers back. Build your career. Be part of a winning team. We're looking for confident, motivated people to join our growing Customer Account Team - a high-energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.

What you'll be doing

• Calling previous customers to understand their needs and rebuild relationships
• Sharing new offers, solutions, and reasons to return
• Listening carefully and finding the right outcome for each customer
• Working towards achievable targets with full support from your team
• Playing a key role in helping us grow and strengthen our customer base

Why you'll love it here

• A great team environment - supportive, fun, and driven to succeed together
• Clear progression paths - develop into senior roles, account management, sales, team leadership, and more
• Full training provided - perfect for someone starting out or looking to build confidence on the phone
• A large PLC with real opportunities - stability, structure, and long-term career growth
• Recognition and rewards - bonuses, incentives, and celebrations for hitting team goals

What we're looking for

You don't need the perfect experience - just the right attitude! If you're:

• Confident speaking on the phone
• Positive, resilient, and eager to learn
• Motivated by achievable targets and personal growth
• Ready to build skills that will last a lifetime

then we want to hear from you.

What does the future look like?

Well, we're keen for you to get to know our customers. The plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role, or if you love branch life, a Branch Sales Role.

About us

As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, supplying Dry-Lining, Insulation, Suspended Ceilings, and Glazed Partitioning materials to some of the largest Specialist Contractors in the country.

If you want to be part of our ambitious and driven business which will help you become the best Sales Coordinator you can be, we would love to hear from you.

We're committed to becoming a truly inclusive employer. We want everyone to be at their best, and it's our goal that everyone within our Group feels safe, welcome, and confident to be their authentic selves. You be you, it makes us, us.

Job Details

• Contract Type: Permanent - Full time
• Salary: Competitive + bonus + benefits
• Business: Travis Perkins plc
• Location: Walsall, West Midlands
• Hours per week: Mon to Fri 07:30 - 16:30

Reference: 52167b

Commutable Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.

Job Code: #TP/RS/3