CRT Team Leader

Johnsons Cars Limited; Redditch; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary plus bonus

31 days holiday

Birthday off

Company pension scheme

Staff discounts

Benefits platform

Dentist on Demand

Industry-leading training

Clear career progression

Job summary

Johnsons Cars in Redditch seeks a Team Leader for the Customer Response Team to drive performance and develop a high-performing advisory group. You’ll coach staff, manage day-to-day activities and ensure service levels are met while promoting a customer-focused culture.

The role emphasizes coaching, performance management and strong communication to guide the team in a fast-paced automotive environment.

Qualifications

• Experience in a customer relations/advisor role.
• Proven track record in fast-paced, target-driven environments.
• Strong coaching and people development skills.

Responsibilities

• Supporting the team
• Coaching and developing colleagues
• Maintaining SLA performance
• Supporting operational performance
• Driving compliance
• Problem solving; Supporting the management team

Skills

Team leadership

Coaching

Customer service

Communication

CRM systems

Problem solving

Organisational skills

Tools

CRM systems

Lead management platforms

Job description

We're looking for a Team Leader to join our Customer Response Team and help drive the success of our centralised enquiry hub. You'll play a key role in supporting, motivating and developing a team of Customer Response Advisors, ensuring every customer enquiry is handled quickly, professionally and effectively.

Working closely with the CRT Manager and Assistant CRT Manager, you'll help maintain high standards across our OEM and third-party digital lead channels, ensuring service levels are achieved, customer expectations are exceeded and every opportunity is maximised.

This is a fantastic opportunity for an experienced advisor looking to further develop their career within a fast-paced automotive environment.

About the Role

As a Team Leader, you'll provide day-to-day support to a team of Customer Response Advisors, helping to create a high-performing, customer-focused culture.

Your responsibilities will include:

• Supporting the team
• Coaching and developing colleagues
• Maintaining SLA performance
• Supporting operational performance
• Driving compliance
• Problem solving
  Supporting the management team
  

About You

We're looking for someone who is organised, customer-focused and passionate about developing people.

You'll ideally have:

• Previous experience in a an advisor role within customer relations
• Experience working in a fast-paced, target-driven environment.
• Strong customer service and communication skills.
• Experience handling high volumes of inbound enquiries.
• A proven ability to achieve performance targets and service standards.
• Coaching and people development skills.
• The ability to motivate and engage others
• Good problem-solving skills
• Experience using CRM systems and lead management platforms.
• A proactive and professional approach with strong organisational skills.

What We Offer

At Johnsons Cars, you'll have the opportunity to develop your leadership career within a growing automotive group while helping shape outstanding customer experiences.

We offer:

• Competitive salary plus bonus opportunity
• 31 days holiday, rising to 33 with service
• Birthday off - an extra paid day to celebrate
• Company pension scheme
• Staff discounts on vehicles, servicing, parts and labour
• Retail and lifestyle discounts via our benefits platform
• Dentist on Demand access
• Industry-leading training and development
• Clear career progression opportunities

The Company

Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.

As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.

The Benefits

• Life Assurance
• Company Pension Scheme
• Enhanced Holiday entitlement
• Staff Discounts
• Johnsons Benefits Platform

Johnsons Cars. All Rights Reserved
www.johnsonscars.co.uk
Reg Office: Johnsons Cars Limited Empire Court Redditch United Kingdom B97 4DA