Customer Representative Agent

Getaway Travel Agency; Greater London; Remote; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A travel services company is seeking a Customer Representative to support clients throughout their travel journeys. This role involves handling inquiries, assisting with bookings, and ensuring exceptional service. Ideal candidates will have excellent communication skills and a passion for helping others travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth. Join us if you're enthusiastic about creating memorable travel experiences for clients.

Qualifications

• Proven experience in customer service, ideally in travel or hospitality.
• Ability to handle inquiries and complaints professionally and empathetically.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, cancellations, and special requests.
• Provide accurate information about travel and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Proactive problem-solving

Job description

London, United Kingdom Customer Representative

About the job Customer Representative Agent

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!