Travel Customer Representative - Remote

Manatal; Greater London; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Remote work

Travel perks

Flexible scheduling

Ongoing training

Job summary

Manatal is seeking a Travel Customer Representative to support clients from booking to return, delivering prompt, helpful assistance and ensuring a smooth travel experience. This fully remote role emphasizes clear communication and proactive problem solving.

You will answer inquiries, provide destination and policy information, and assist with bookings, changes, and special requests. Flexible scheduling and travel perks accompany a supportive, training‑driven team.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and detail oriented.
• Comfortable with technology and quick to learn booking platforms.
• Passion for travel and helping others plan experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written comms

Strong customer service

Organized and detail oriented

Tech savvy and quick learner

Passion for travel

Job description

About the job Travel Customer Representative - Remote

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.