Travel Customer Representative - Remote

Manatal; Manchester; Remote; GBP 22.000 - 30.000; Vollzeit

Zusammenfassung

Manatal is seeking a Travel Customer Representative to support clients throughout their journey, from booking through return. You will respond to inquiries, update bookings, and ensure a high level of service across channels.

The role is 100% remote with flexible scheduling, offering opportunities to grow within the agency and enjoy travel perks and industry discounts. Strong communication and a proactive, detail-oriented attitude are essential.

Qualifikationen

• Excellent verbal and written communication across channels.
• Experience in customer service, preferably travel.
• Strong organizational skills and attention to detail.
• Tech-savvy with ability to learn booking platforms quickly.

Aufgaben

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide information on destinations, documents, and policies.
• Follow up to confirm trip details and customer satisfaction.
• Handle concerns with empathy and problem solving.

Kenntnisse

Verbal communication

Written communication

Customer service

Detail oriented

Tech savvy

Tools

Booking platforms

Jobbeschreibung

About the job Travel Customer Representative - Remote

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.