Renewals Associate

IRIS Software Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

IRIS Software Group in Manchester is hiring a Customer Renewals Associate to join their Accountancy team. This role involves managing customer renewals, handling queries from clients, providing quotes, and ensuring a high level of customer experience. Ideal candidates will have customer-facing experience, strong communication skills, and be detail-oriented. The position offers a competitive salary plus commission and bonus, along with real career progression opportunities in a trusted business working with 120,000+ customers, including 91 of the top 100 UK accountancy firms.

Qualifications

• Customer-facing experience (phone or face-to-face) is essential.
• Strong communication and relationship-building skills are crucial.
• Must be organised, detail-oriented, and able to multitask.

Responsibilities

• Manage customer renewals and retention activity.
• Speak with existing clients to handle queries and secure renewals.
• Provide quotes and recommend the best solutions.
• Build strong relationships and deliver great customer experience.
• Manage renewal pipelines and ensure deadlines are met.

Skills

Customer-facing experience

Strong communication skills

Relationship-building skills

Organised and detail-oriented

Sales experience

Education

Accountancy/education knowledge

Job description

Competitive salary + commission + bonus

We’re hiring a Customer Renewals Associate to join our Accountancy team at IRIS Software Group. This is a great opportunity for someone who enjoys working with customers, driving renewals and building strong relationships.

What you’ll be doing

• Managing customer renewals and retention activity
• Speaking with existing clients to handle queries and secure renewals
• Providing quotes and recommending the best solutions
• Building strong relationships and delivering great customer experience
• Managing renewal pipelines and ensuring deadlines are met
• Staying up to date with product knowledge

What we’re looking for

• Customer-facing experience (phone or face-to-face)
• Strong communication and relationship-building skills
• Organised, detail-oriented and able to multitask
• Sales experience (nice to have)
• Accountancy/education knowledge (a bonus)
• Real career progression opportunities

Join a business trusted by 120,000+ customers, including 91 of the top 100 UK accountancy firms