Customer Success Opportunties (Entry Level) IRIS Software Group

Abundant Code; Manchester; Ibrido; GBP 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

IRIS Software Group in Manchester is seeking enthusiastic, customer-focused people to join our Customer Success teams. This entry‑level opportunity spans our HCM, Accountancy (ACC) and Education (EDU) products, helping customers adopt the software and build strong relationships from day one.

You don’t need previous Customer Success experience. If you enjoy speaking with customers on the phone, have excellent communication skills, and want to develop a career in software, this is a great place to

Competenze

• Previous experience speaking with customers over the phone is desirable.
• Strong written and verbal communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Proactive, positive and solutions-focused approach.
• Keen to learn and develop in a software company.
• Interest in technology, software or customer experience.

Mansioni

• Build positive relationships with customers.
• Help customers understand and get more value from their IRIS software.
• Support product adoption, engagement and enablement.
• Manage customer renewals and help retain existing customers.
• Speak with customers regularly over the phone, email and Microsoft Teams.
• Understand customer needs and help find the right solution.
• Take ownership of customer questions and follow them through to resolution.
• Work closely with Customer Success, Sales, Support and other teams across IRIS.

Conoscenze

Phone conversations

Customer communication

Relationship building

Multitasking

Proactive mindset

Learning mindset

Technology interest

Descrizione del lavoro

Customer Success Opportunties (Entry Level) Overview

Company Name: IRIS Software Group

Job Role: Customer Success Opportunties (Entry Level)

Qualifications: Not specified

Category: I

Job Type: Full Time

Location: IRIS Software Group, Manchester / Manchester, Manchester, United Kingdom

The role

About IRIS

IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development – and we’re growing fast.

Manchester

Entry-Level / Early Career

Looking to build a career in Customer Success within a growing software business?

At IRIS Software Group, we’re looking for enthusiastic, customer-focused people to join our teams in Manchester. Opportunities could sit across our HCM, Accountancy (ACC) or Education (EDU) products, supporting customers at different stages of their journey with IRIS.

Depending on the team, you could be helping customers get the most from their software, supporting adoption and engagement, building strong relationships or managing the renewal of their IRIS products and services.

You don’t need previous Customer Success or software experience. We’re looking for people who already have experience speaking with customers over the phone, have great communication skills and are ready to develop their career within software.

What could you be doing?

Depending on the role, you could be:

• Building positive relationships with customers.
• Helping customers understand and get more value from their IRIS software.
• Supporting customers with product adoption, engagement and enablement.
• Managing customer renewals and helping to retain existing customers.
• Speaking with customers regularly over the phone, email and Microsoft Teams.
• Understanding customer needs and helping find the right solution.
• Taking ownership of customer questions and following them through to resolution.
• Working closely with Customer Success, Sales, Support and other teams across IRIS.
• Developing your knowledge of our products and customers.

What are we looking for?

We’re interested in people who:

• Have previous experience speaking with customers over the phone in a customer service, sales, support or similar environment.
• Are confident communicating with customers and comfortable having regular phone conversations.
• Can build rapport and positive customer relationships.
• Have strong written and verbal communication skills.
• Are organised and comfortable managing multiple priorities.
• Have a proactive, positive and solutions-focused approach.
• Are keen to learn and develop.
• Are comfortable working in a fast-paced environment.
• Have an interest in technology, software or customer experience

Why You'll Love Working Here

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.

Visa sponsorship: check with employer