Customer Relationship Manager - South of England

Barchester Healthcare; Southgate; Remote; GBP 28,000 - 40,000; Full time

Job summary

Barchester Healthcare is seeking a Customer Relationship Manager for their South Division. The role involves supporting care homes to enhance occupancy through reputation management and community engagement. Candidates should possess strong sales and marketing experience, as well as excellent communication skills. With a focus on quality care, this position is vital in connecting with prospective residents during their challenging journeys.

Benefits

Car allowance

Uncapped commission scheme

Mobile phone

Laptop

Free training and development

Qualifications

• Impressive track record in sales and marketing.
• Experience in multi-site marketing activities.
• Empathetic towards customers in challenging journeys.

Responsibilities

• Support teams to grow occupancy with a focus on private occupancy.
• Strengthen the home's web presence and improve enquiry management.
• Conduct customer satisfaction research to identify improvement areas.

Skills

Sales and Marketing

Customer Relationship Management

Networking

Communication

Interpersonal Skills

Education

Experience in Care and Health Industry

Job description

Customer Relationship Manager - South of England

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Customer Relationship Manager - South of England

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About The Role

As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

About The Role

As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.

You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.

About You

You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.

We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.

REWARDS PACAKGE

As well as a competitive salary, we can offer you impressive benefits, including a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.

If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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