Customer Relationship Manager- QuickSTAT

TN United Kingdom; Slough; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a passionate Customer Relationship Manager to drive operational excellence in transport management. This role is crucial in promoting customer service excellence and ensuring client satisfaction. You will manage Key Account Customers, monitor service quality, and implement strategies for improvement. With competitive wages and a comprehensive benefits package, this opportunity offers career growth within a supportive environment. If you thrive under pressure and possess strong communication skills, this role is perfect for you.

Benefits

Private Medical Insurance

Contributory Pension Scheme

Life Assurance

Income Protection

Employee Assistance Programme

Discounts on Groceries

Discounts on Holidays

Discounts on Dining Out

Qualifications

• Experience in logistics, preferably in a customer-focused role.
• Good computer skills, including Word, Excel, PowerPoint.

Responsibilities

• Ensure customer needs are satisfied and promote service excellence.
• Manage Key Account Customers and ensure policy compliance.
• Monitor client profit and loss accounts to maintain profitability.

Skills

Logistics Experience

Customer Service

Air and Road Logistics

Communication Skills

Analytical Thinking

Time Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Customer Relationship Manager - QuickSTAT, Slough

Location:

Slough, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a26dbe1a2324

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Are you passionate about ensuring operational excellence in transport management? QuickSTAT is seeking a dedicated Customer Relationship Manager in Colnbrook.

Your Role

As a Customer Relationship Manager, you will play a crucial role in promoting customer service excellence throughout the organisation. If you're ready to drive excellence and be the key to our transport success, apply now!

Your Responsibilities

• Ensuring that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
• Managing and monitoring Key Account Customers and ensuring compliance with all agreed company policies.
• Providing shipment-specific updates where required and escalating all client issues to the QuickSTAT management team.
• Completing and sending client reports/KPIs/QBR and investigation reports in accordance with specific client requirements.
• Understanding client tariffs and handling quotations/pricing requests/shipping queries.
• Monitoring live bookings and customs invoice/shipping approvals.
• Identifying and implementing strategies to improve quality of service and productivity.
• Monitoring client profit and loss accounts to maintain agreed levels of profitability.

#LI-DB1

Your Skills and Experiences

• Experience in logistics, preferably in a customer-focused role.
• Experience in Air and Road logistics is highly advantageous; experience in Pharma is preferable.
• Good computer skills, including Word, Excel, PowerPoint.
• Ability to work successfully under pressure and excellent time management skills.
• Great communication skills with strong self-motivation.
• Analytical thinking with good numeric/financial ability.

Good Reasons to Join

Quick Group of Companies offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our colleagues enjoy our Route 2 Rewards scheme, which offers discounts on groceries, holidays, dining out, and more. We care for our colleagues (and their immediate families) with our employee assistance programme providing access to 24/7 GP, legal and financial advice, along with mental health counselling. As part of the Kuehne + Nagel group of companies, joining our organisation offers numerous opportunities for career growth and development.