Air Logistics Healthcare Customer Care Specialist- QuickStat

Kuehne + Nagel AS; Slough; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated professional to join their QuickSTAT Customer Care team. In this exciting role, you will be the key point of contact for clients, ensuring seamless processing of consignment orders and providing timely updates throughout the logistics process. Your expertise in courier operations and strong communication skills will be crucial in managing client expectations and maintaining compliance with company policies. Join a supportive team that values your contributions and offers rewarding benefits, including a pension plan and employee assistance programs. This is a fantastic opportunity to thrive in a dynamic environment!

Benefits

Pension Plan

Employee Assistance Program

Wellbeing Center

Discounts and Benefits

Qualifications

• C1 level English communication skills required.
• Understanding of temperature-controlled packaging solutions.

Responsibilities

• Processing consignment orders via email and online portal.
• Providing clients with continuous status notifications.
• Tracking and tracing consignments throughout transit.

Skills

Communication Skills

Negotiation Skills

Understanding of Courier/Freight Operations

Time Management Skills

Ability to Work Under Pressure

Job description

Are you ready to be the hero in the fast-paced world of logistics?

Your Role

In this role, you will handle and monitor all QuickSTAT Customer Care activities, ensuring compliance with all agreed company policies. You will oversee all QuickSTAT live network activities, ensuring adherence to established rate structures and pricing policies.

Your Responsibilities

1. Processing consignment orders from clients via email, telephone, and Quick’s online booking portal (Quickonline), including routing, classifying service type, establishing deadlines, and printing job orders.
2. Managing the green light approval process for consignments destined to non-EU destinations.
3. Providing clients with continuous status notifications and performing follow-ups, including relaying details about flight and customs delays, proof of deliveries, additional charges, resolutions, etc.
4. Monitoring and responding to client emails via shared mailboxes.
5. Ensuring compliance with company policies and procedures.
6. Calculating and arranging suitable temperature-controlled packaging and logger supplies.
7. Tracking and tracing consignments, providing status updates throughout transit.
8. Monitoring and acting on special alarms (SPAs).

Your Skills and Experiences

1. Excellent written and verbal communication and negotiation skills in English (C1 level).
2. Comprehensive understanding of courier/freight operations, including import/export, warehouse, and transport.
3. Strong understanding of world geography and temperature-controlled packaging solutions available on the market.
4. Ability to work successfully under pressure.
5. Excellent time management skills.
6. Availability to work Monday to Friday, from 10 am to 7 pm.

Good Reasons to Join

If you wish to become a valued member of our team, we offer rewarding benefits for your commitment and expertise. Join our contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which includes discounts, benefits, recognition, and a wellbeing center. We support our colleagues and their immediate families through our employee assistance program, providing 24/7 access to GP, legal, and financial advice, as well as mental health counseling. We are proud to be a Gold Covenant employer, recognizing the skills and value that service leavers bring to our organization.