Customer Relationship Manager (CRM) - QuickStat

Kuehne + Nagel AS; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated professional to manage key account customers and enhance service quality. In this dynamic role, you'll develop strong relationships with clients, ensuring their needs are met while promoting excellence in customer service. Your comprehensive understanding of freight operations and negotiation skills will be vital in navigating challenges and improving productivity. Join a supportive team that values your expertise and offers rewarding benefits, including a contributory pension plan and employee assistance programs to foster a healthier work-life balance.

Benefits

Contributory pension plan

Employee assistance program

Discounts and benefits

Wellbeing center

Qualifications

• C1 English proficiency required for effective communication.
• Strong understanding of logistics and freight operations.

Responsibilities

• Manage key account customers and ensure compliance with policies.
• Develop relationships and provide shipment updates to clients.
• Identify strategies to enhance service quality and productivity.

Skills

Excellent written and verbal communication

Negotiation skills

Understanding of Courier/Freight Operations

Knowledge of Import/Export regulations

Problem solving skills

Teamwork skills

Self-motivation

Understanding of World Geography

Job description

Are you ready to be the hero in the fast-paced world of logistics?

Your Role

In this role you will manage and monitor key account customers and ensuring compliance with all agreed company policies. You will ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.

Your Responsibilities

• Develop and maintain relationships with key clients.
• Complete and send client reports/KPI’s/QBR and Investigation reports in accordance with specific client requirements.
• Attend off site client meetings.
• Provide shipment specific updates where required.
• Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager.
• Monitor/Assist with live bookings/collection orders.
• Understand client tariffs and handle quotations/pricing requests/shipping queries.
• Identify and implement strategies to improve quality of service and productivity.

Your Skills and Experiences

• Excellent written and verbal communication and negotiation skills in English level C1.
• Comprehensive understanding of Courier/Freight Operations including Import/Export/Warehouse & Transport.
• Excellent understanding of World Geography.
• Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
• Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
• Negotiation and problem solving skills.
• Teamwork skills and strong self-motivation ability.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.