Air Logistics Healthcare Customer Care Specialist- QuickStat

TN United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Air Logistics Healthcare Customer Care Specialist to join their dynamic team in Slough. This role offers the opportunity to be at the forefront of logistics, managing customer care activities and ensuring compliance with company policies. You will handle consignment orders, provide clients with timely updates, and ensure adherence to rate structures. The company values its employees, offering a contributory pension plan, a rewards scheme, and a supportive wellbeing center. If you thrive in a fast-paced environment and are passionate about logistics, this position is perfect for you.

Benefits

Contributory pension plan

Employee assistance program

Route 2 Rewards scheme

Wellbeing center

Qualifications

• C1 level English proficiency required for effective communication.
• Experience in logistics and customer care is preferred.

Responsibilities

• Process consignment orders and manage client communications.
• Ensure compliance with company policies and monitor consignments.

Skills

Excellent communication skills

Negotiation skills

Understanding of Courier/Freight Operations

Knowledge of world geography

Ability to work under pressure

Job description

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Air Logistics Healthcare Customer Care Specialist- QuickStat, Slough

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Client:

Location:

Slough, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

89e0437752ba

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Air Logistics Healthcare Customer Care Specialist- QuickStat

Are you ready to be the hero in the fast-paced world of logistics?

Your Role

In this role, you will handle and monitor all QuickSTAT Customer Care activities, ensuring compliance with all company policies. You will oversee all QuickSTAT live network activities, ensuring adherence to rate structures and pricing policies.

Your Responsibilities

• Processing consignment orders from clients via email, telephone, and Quick’s online booking portal, Quickonline, including routing, service classification, deadline setting, and job order printing.
• Managing the green light approval process for consignments destined to non-EU destinations.
• Providing clients with status updates and follow-ups, including flight and customs delays, proof of deliveries, additional charges, and resolutions.
• Monitoring and responding to client emails via shared mailboxes.
• Ensuring compliance with company policies and procedures.
• Calculating and arranging temperature-controlled packaging and logger supplies.
• Tracking consignments and updating clients throughout transit.
• Monitoring and acting on special alarms (SPAs).

Your Skills and Experiences

• Excellent written and verbal communication and negotiation skills in English (C1 level).
• Understanding of Courier/Freight Operations, including Import/Export/Warehouse & Transport.
• Knowledge of world geography and temperature-controlled packaging solutions.
• Ability to work under pressure and manage time effectively.
• Availability to work Monday to Friday, 10 am to 7 pm.

Good Reasons to Join

If you wish to become a valued team member, we offer a contributory pension plan, Route 2 Rewards scheme with discounts, benefits, recognition, and a wellbeing center. We support our colleagues and their families through our employee assistance program, providing 24/7 GP, legal, financial advice, and mental health counseling. As a Gold Covenant holder, we are a forces-friendly employer recognizing the skills and value service leavers bring.