Customer Service Agent - QuickSTAT

TN United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Customer Service Agent to join their dynamic team in Slough. In this role, you will assist clients with consignment preparation and ensure compliance with company policies. You'll manage orders, provide updates, and collaborate with various departments to enhance client satisfaction. The company offers competitive wages, private medical insurance, and opportunities for career growth. If you're passionate about customer service and thrive in a fast-paced environment, this position is an excellent opportunity for you.

Benefits

Private Medical Insurance

Pension Scheme

Life Assurance

Employee Discounts

Employee Assistance Program

Qualifications

• Excellent customer service and telephone manners required.
• Understanding of courier and freight operations is essential.

Responsibilities

• Process consignment orders via email, phone, and portal.
• Provide clients with status updates and monitor emails.

Skills

Customer Service

Courier and Freight Operations

World Geography

Temperature-Controlled Packaging Solutions

Regulations for Importing/Exporting Pharmaceutical Products

Time Zones Awareness

Ability to Work Under Pressure

Job description

Social network you want to login/join with:

Customer Service Agent - QuickSTAT, Slough

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Client:

Location:

Slough, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c2c70d3fe42c

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

JOB DESCRIPTION: We're seeking a Customer Service Agent to join QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company, to support our international team.

Your Role

As a Customer Service Agent, you will assist clients with all phases of consignment preparation, ensure compliance with company policies, monitor network activities, and collaborate with other departments to ensure client satisfaction.

Your Responsibilities

1. Process consignment orders via email, phone, and Quickonline portal, including routing, service classification, deadlines, and job printing.
2. Manage green light approvals for non-EU consignments.
3. Provide clients with status updates, including delays, proof of deliveries, and additional charges.
4. Monitor client emails and ensure compliance with policies.
5. Arrange temperature-controlled packaging and logger supplies.
6. Track consignments and update clients throughout transit, including processing reports and manifests.

Your Skills and Experiences

• Excellent customer service and telephone manners.
• Understanding of courier and freight operations, including import/export, warehouse, and transport.
• Good knowledge of world geography.
• Understanding of temperature-controlled packaging solutions.
• Knowledge of regulations for importing/exporting pharmaceutical products.
• Awareness of time zones and transit milestones.
• Ability to work under pressure and flexibility for OT/BH coverage.

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Good Reasons to Join

Quick Group offers competitive wages, private medical insurance, pension scheme, life assurance, PHI income protection, and employee discounts through Route 2 Rewards. We also provide an employee assistance program for mental health, legal, and financial support. Joining Kuehne + Nagel offers career growth opportunities.