Customer Relationship Manager

Cardiff and Vale University Health Board; Walton-on-Thames; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary plus commission

Wellbeing support

Best Doctors Service

Job summary

Barchester Healthcare is recruiting a Customer Relationship Manager to join our care home team in the UK. You will manage enquiries and drive occupancy through a full range of sales and marketing activities, including handling inquiries, developing the digital profile of the home, and networking with the local community.

We offer a competitive salary plus commission and a range of benefits, with opportunities to develop within a supportive team committed to high-quality care.

Qualifications

• Proven sales and marketing experience
• Ability to analyse data on Salesforce or similar CRM
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Full UK driving licence

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets
• Network within the local community to raise the profile of the home
• Support local and wider marketing activities to generate enquiries and increase occupancy

Job description

Competitive salary plus commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication s, Competitive salary plus commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

• Proven sales and marketing experience, preferable in healthcare but not essential. Ability to analyse data on Salesforce or similar CRM application. Proficiency in Microsoft Office, including Excel and PowerPoint. Self-motivated and target-driven. Exceptional interpersonal and professional qualities. Full UK driving license. Barchester Healthcare is a leading care provider with prestigious care homes across the UK. They focus on delivering exceptional quality care to residents and hold some of the best quality ratings in the industry. The company values its team, offering career progression and support. Working at Barchester means being part of a supportive and empowering environment. The organization seeks dedicated professionals who want to develop a career in a rewarding setting, ensuring that employees feel respected and their contributions are valued. Barchester's commitment to quality care makes it a leader in the healthcare sector.