Customer Relationship Manager

NHS; Tadcaster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care provider in the UK is recruiting a Customer Relationship Manager for their care home in Tadcaster. The successful candidate will be tasked with managing sales and marketing efforts to improve occupancy rates, requiring proven experience in the field. This role offers generous rewards, including a competitive salary and development opportunities within a supportive team environment.

Benefits

Attractive salary

Competitive commission

Retail and leisure discounts

Wellbeing support

Development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Strong interpersonal skills and self-motivation required.
• Proficiency in Microsoft Office and CRM data analysis needed.

Responsibilities

• Manage enquiries to improve conversion rates and occupancy.
• Engage with residents and relatives; respond to sales enquiries.
• Network locally and identify marketing opportunities.

Skills

Sales and marketing experience

CRM data analysis skills

Interpersonal skills

Self-motivation

Microsoft Office proficiency

Job description

Barchester are recruiting a Customer Relationship Manager to join their prestigious care home team. The role involves supporting the home to increase occupancy through a range of sales and marketing approaches, including handling enquiries, developing the digital profile, and networking with the local community. Barchester is an industry-leading care provider with a focus on exceptional quality care.

Main duties of the job

The Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets, engaging with residents and relatives, responding to sales enquiries, and actively generating leads and identifying local marketing opportunities. They will have proven sales and marketing experience, the ability to analyse data, and strong interpersonal and professional qualities.

About us

Barchester Healthcare is an industry-leading care provider in the UK, holding some of the best quality ratings among large care home providers. They are dedicated to ensuring their team members are respected and their contributions valued, offering progression opportunities and a supportive work environment.

Job responsibilities

Barchester is recruiting a Customer Relationship Manager to support their care home. The role involves delivering a full range of sales and marketing approaches to drive occupancy, including handling enquiries, developing the digital profile, and networking with the local community. The successful candidate will work alongside an exceptional management team to ensure the success of the care home. Barchester is a leading care provider with a focus on providing residents with exceptional quality care.

REWARDS PACKAGE: Attractive salary, competitive commission, retail and leisure discounts, wellbeing support, and development opportunities within a supportive team.

RESPONSIBILITIES: Managing enquiries, improving conversion rates, achieving occupancy targets, networking locally, supporting marketing activities, and identifying sales opportunities.

NEED TO HAVE: Proven sales and marketing experience, preferably in healthcare, data analysis skills (CRM), self-motivation, interpersonal skills, Microsoft Office proficiency, and a full UK driving licence.

NEED TO DO: Represent Barchester professionally, handle sales activities, engage with residents and relatives, respond to enquiries, generate leads, maintain contacts, and support the home’s marketing efforts.

Person Specification

Qualifications

• Proven sales and marketing experience, CRM data analysis skills, self-motivation, target-driven, Microsoft Office proficiency, full UK driving licence.

Disclosure and Barring Service Check

This post is subject to a DBS check in accordance with legal requirements.