Client Relationship Manager

Scenic Prop and Design; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in fire and security services is seeking a Client Relationship Manager in the North West region. This role involves managing a diverse client base to enhance service retention and ramp up spending through exceptional service and professional client engagement. Candidates should have a proven track record in account management and possess excellent communication and organizational skills.

Qualifications

• Successful account management track record in services sector.
• Ability to communicate clearly at all levels.
• Self motivated and a team player, capable of working in pressure.

Responsibilities

• Manage client relationships to ensure retention and increase spend.
• Conduct sales meetings and respond to client queries.
• Develop individual sales plans for clients and maintain service delivery.

Skills

Account management

Communication

Attention to detail

Commercial acumen

Customer service focus

Planning and organization

Numerical skills

Time management

Adaptability

Teamwork

Education

Current, clean, UK driving licence

Job description

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EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.

We have a new opportunity for a Client Relationship Manager to work in the North West region, managing a range of clients to ensure retention and increase of their fire and security spend.

This role will include but is not limited to the items below:

• Client Management ensuring retention and increase of their fire and security spend.
• To visit client sites and conduct sales meetings.
• Understanding the clients individual needs and addressing these accordingly.
• Develop an individual sales plan for each client, building rapport with clients to ensure long term revenue growth.
• Respond promptly to quotation requests and any client queries.
• Take ownership of the client in all aspects relating to the administration, sales and service delivery process, ensuring the client is given the highest level of customer service.
• To represent EDSB in a professional manner at all times.
• Sell the full range of fire and security services across an existing base of clients and achieve increased sales through management of clients.
• Meet agreed targets on a monthly basis.
• Meet agreed number of client appointments to be attended per month.
• Ensure Quotebank is updated weekly.
  
  

Required Skills

• Successful account management track record in the services sector, specifically the development of existing business.
• Ability to communicate clearly at all levels.
• Good attention to detail.
• Commercially astute.
• Customer focused approach.
• Ability to plan and organise across all aspects of the role, be able to plan and prepare and conduct effective sales calls and meetings.
• Current, clean, UK driving licence.
• Excellent organisation, written and numerical skills.
• Excellent timekeeping and time management skills.
• Ability to work in a high pressure environment and react to rapidly changing circumstances.
• Willingness to go the extra mile.
  
  

Self motivated and a team player, demonstrating professionalism, positivity and proactiveness.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Administrative and Support Services

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