Junior Client Relationship Manager

TieTalent; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de services de santé et de bien-être en pleine expansion recherche un Junior Account Manager pour développer et gérer son portefeuille clients. Ce poste comprend des responsabilités variées allant de la gestion des relations clients à la négociation de renouvellements, avec des opportunités d'avancement vers un poste de directeur de compte. Les candidats doivent avoir d'excellentes compétences de communication et une capacité à travailler dans un environnement dynamique, tout en atteignant des objectifs de performance.

Benefits

25 jours de congés plus jours fériés

Jour de congé pour votre anniversaire

Plan de santé pour vous et vos enfants

Augmentation des vacances après 2 et 5 ans

Indemnités de maladie, assurance médicale privée après 5 ans

Pension et assurance vie

Prime de vacances après 3 ans

Partage des bénéfices, prêt pour abonnement saisonnier

Accès au programme d'assistance aux employés

Salle de sport sur place

Qualifications

• Organisé(e) et orienté(e) détail.
• Compétences en communication excellentes.
• Capable d'atteindre les KPIs tels que taux de renouvellement.

Responsibilities

• Gérer un portefeuille de clients EAP.
• Négocier des renouvellements mensuels.
• Identifier des opportunités d upselling.

Skills

Communication

Adaptabilité

Multitâche

Tools

Microsoft Office

Job description

This is a unique career opportunity for an exceptional counselling professional to join a truly service-led organization, Health Assured, a leading provider of EAP and Occupational Health services, recognized as one of the 'Best Places to Work' by the Sunday Times. Supporting over 80,000 organizations and 13 million lives across the UK & Ireland, Health Assured is part of the global Peninsula Group, with substantial financial backing for expansion and international development. The company has been ranked among the Top 100 Best Companies to work for in North West and in the Health & Social Care sector.

The Role

As a Junior Account Manager, you will manage your own client portfolio, developing relationships, supporting promotion, and identifying revenue opportunities. Your duties include managing client communications, renewal negotiations, maintaining CRM records, and providing excellent customer service. This is primarily an office-based role involving telephone, virtual, and email interactions, with occasional client visits. The position offers clear career progression to Account Director and requires a professional attitude and resilience in a fast-paced environment.

Day-to-Day Responsibilities

1. Manage a portfolio of EAP, intermediary, and Occupational Health clients with contracts under £3,000.
2. Proactively manage client relationships to achieve retention and renewal targets.
3. Handle 40-60 renewal negotiations monthly, aiming for a 95% renewal rate.
4. Deliver consultancy services, including onsite training and Critical Incident Stress Management (CISM).
5. Identify opportunities for upselling and generate at least £10,000 in new business quarterly.
6. Achieve 3 new client wins per quarter.
7. Gather client feedback to inform service development.
8. Maintain high standards of customer service and accurate CRM records.
9. Provide weekly updates on renewals, activities, and tasks.

Candidate Profile

You should be organized, detail-oriented, and proficient in Microsoft Office. Excellent communication skills, adaptability in communication styles, and the ability to multitask are essential. You should be target-driven, capable of achieving KPIs such as daily talk time, renewal rates, and call targets.

Benefits

• 25 days holiday plus bank holidays
• Day off on your birthday
• Cash plan for you and your children
• Holidays increase after 2 and 5 years
• Sick pay, private medical insurance after 5 years
• Pension and life insurance
• Holiday bonus after 3 years
• Profit share, season ticket loan, cycle to work scheme
• Access to Employee Assistance Programme, onsite gym, discounts, and company incentives