Customer Relationship Manager

Vision33; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Commission structure

Private healthcare

Pension contributions

Paid annual leave

Ongoing training and development

Flexible working arrangements

Job summary

A growing technology company in the United Kingdom is seeking a Customer Relationship Manager who will manage a portfolio of around 60 clients. The role involves nurturing client relationships, developing account strategies, and driving sales growth through consultative engagements. Applicants should have at least 5 years of experience in client relationship management or sales of business software solutions. The company values flexible working arrangements and offers a competitive reward package.

Qualifications

• Minimum of 5 years’ experience in client relationship or account management.
• Experience selling business software solutions and/or SaaS technologies.
• Experience with ERP solutions is advantageous.

Responsibilities

• Serve as the main point of contact for ~60 UK clients.
• Develop structured account management plans.
• Identify and progress sales opportunities.

Skills

Client relationship management

Commercial acumen

Communication skills

Negotiation skills

Organizational skills

Saas technologies knowledge

Tools

ERP systems (SAP, Sage, Microsoft, Epicor)

Job description

Full Time / Permanent

Location: United Kingdom - Open Location (must be able to travel as required within UK)

Are you passionate about technology and motivated by helping businesses achieve meaningful results? Do you enjoy building long‑term client relationships and identifying opportunities that genuinely add value? If so, we would be delighted to hear from you.

At Vision33, we combine best‑in‑class cloud technology with deep industry expertise to deliver ERP and business solutions that drive sustainable growth. As we continue to expand across the UK, we are looking for a Customer Relationship Manager to join our established and growing team.

The Role

As a Customer Relationship Manager, you will be responsible for nurturing and developing relationships with our UK client base. Acting as a trusted adviser, you will work consultatively to understand each client’s priorities and identify opportunities to support their growth through our solutions.

Key Responsibilities

• Primary Client Contact: Serve as the main point of contact for a portfolio of ~60 UK clients, providing proactive, consultative support.
• Account Planning: Develop and implement structured account management plans, with a focus on key accounts and affiliated businesses.
• Commercial Growth: Identify and progress sales opportunities aligned to both client objectives and regional ARR targets.
• Client Retention: Build strong relationships with key decision‑makers, partners, and internal stakeholders to ensure long‑term client satisfaction and retention.
• Forecasting & Reporting: Monitor account performance, pipeline activity, and demand forecasting to support strategic planning.
• Regional Contribution: Play an active role in supporting the continued growth of our UK business.

What We’re Looking For

Experience

• Minimum of 5 years’ experience in client relationship or account management, with exposure to sales.
• At least 5 years’ experience selling and supporting business software solutions and/or SaaS technologies within the SME or mid‑market sector.
• Experience with ERP solutions such as SAP, Sage, Microsoft or Epicor would be advantageous.

Skills & Attributes

• Strong commercial acumen and understanding of business operations.
• Working knowledge of accounting principles (or willingness to develop this knowledge).
• Excellent communication, relationship‑building, and negotiation skills.
• A consultative approach with a clear focus on delivering value.
• Highly organised and comfortable working within defined processes and systems.
• Results‑driven, with the ability to manage performance against targets.
• Willingness to travel within the UK as required.

Who Is Vision33?

Global Digital Transformation Partner

For nearly 30 years, we have supported more than 1,500 mid‑market and lower enterprise organisations across a range of industries.

Outcome‑Focused Approach

We harness the power of cloud‑based technologies to improve operational performance, enhance efficiency, and support long‑term financial success.

A Team of 400+ Specialists

Our people are experienced, collaborative problem‑solvers who take pride in delivering measurable results for our clients.

People‑Centred Culture

We are committed to supporting both our clients and our colleagues. Strong employee and client satisfaction scores reflect this commitment.

Why Join Vision33?

• Professional Development: We are committed to supporting your career progression through ongoing training, certification opportunities, professional memberships, and structured development programmes.
• Supportive & Inclusive Culture: We value collaboration, respect, and shared success. Our environment encourages openness, recognition, and team achievement.
• Flexible Working: We offer genuine flexibility to support work‑life balance and recognise the importance of wellbeing.
• Competitive Reward Package: We provide a competitive base salary with commission structure, private healthcare, pension contributions, paid annual leave, and additional wellbeing initiatives.

If you are motivated by building trusted partnerships, delivering value through business software solutions, and contributing to a growing UK organisation, we would welcome your application. Please apply online to be considered.

For more information on our company, our culture, our benefits, and more, please visit our web site at https://www.vision33.com/careers.