Client Relationship Manager

Maxwell Bond; Reading; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A fast-growing e-learning SaaS business in Reading is seeking a dynamic Client Relationship Manager. In this role, you will take ownership of customer accounts, focused on driving expansion and creating a significant impact on revenue. The position offers a hybrid working model, collaborative environment, and opportunities for career progression. Successful applicants will demonstrate a strong track record in B2B account management and a consultative selling approach. Join a team dedicated to personal growth and meaningful impact in the digital education space.

Qualifications

• Proven success in growing B2B accounts or hitting sales targets.
• Experience with SaaS, e-learning, or digital learning solutions.
• Strong consultative, value-based selling approach.

Responsibilities

• Own and grow relationships with key stakeholders across L&D, HR, Operations, IT, and Procurement.
• Lead consultative conversations to uncover learning challenges and position high-impact e-learning solutions.
• Drive account expansion, upsell, and renewals across an established customer base.

Skills

B2B account growth

SaaS experience

Consultative selling

Account lifecycle management

CRM proficiency

Job description

Location: Central Reading

About the Role

As the new Client Relationship Manager you will be joining a fast-growing e-learning SaaS business where you’ll be rewarded for performance and given clear opportunities for career progression and personal growth. You’ll take ownership of a portfolio of active and dormant customer accounts, re‑engaging relationships, driving expansion, and making a visible impact on revenue.

Hybrid working: 3 days per week in a modern, central Reading office

Excellent location: Just 5 minutes from Reading train station

Collaborative environment: Work closely with a high‑performing, supportive team

Career development: Opportunity to deepen your experience in the learning and digital education industry

Meaningful impact: Sell innovative e‑learning solutions that help organisations develop and upskill their people

Client Relationship Manager Desirables

You’re a results‑driven, relationship‑focused professional who takes ownership and thrives in a target‑led SaaS environment. You’re comfortable influencing senior stakeholders and are committed to continuous learning and development.

Experience & Skills

• Proven success growing B2B accounts or hitting sales targets
• Experience with SaaS, e-learning, or digital learning solutions
• Strong consultative, value‑based selling approach
• Confident managing the full account lifecycle, from onboarding to renewal and expansion
• Highly organised, customer‑focused, and proficient with CRM systems

What You’ll Be Doing As A Client Relationship Manager

• Own and grow relationships with key stakeholders across L&D, HR, Operations, IT, and Procurement
• Lead consultative conversations to uncover learning challenges and position high‑impact e‑learning solutions
• Drive account expansion, upsell, and renewals across an established customer base

Diversity & Inclusion

We are committed to creating an inclusive workplace and welcome reasonable adjustments related to working patterns, childcare responsibilities, or individual needs.

If you'd like to apply for this role as a Client Relationship Manager, please apply ASAP as interviews will be taking place over the next few weeks.