Customer Relationship Manager

Heywood; Altrincham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Learning & development

Social events

Job summary

Heywood is seeking a Customer Relationship Manager (CRM) to develop commercial, consultative partnerships with customers in your portfolio, building trust and long-term loyalty.

The role focuses on documenting customer needs, identifying revenue opportunities, and leading contract reviews. This hybrid role involves UK-wide travel and may include an assessment day in our Altrincham office.

Qualifications

• Adopt a consultative approach to understand and document customer needs.
• Develop a network of contacts across your customer portfolio.
• Identify revenue opportunities within your accounts.
• Understand customer operations and align with their strategic objectives.
• Focus on revenue targets and provide progress against set targets.
• Lead contract reviews and represent the voice of the customer across the business.

Responsibilities

• Adopt a consultative approach to fully understand and document the needs of each of your customers
• Develop a network of contacts and relevant decision makers across your customer portfolio.
• Identify revenue opportunities
• Understand your customer's operational strengths and weaknesses and opportunities to support their objectives
• Focus on revenue targets for your customer portfolio with progress reports
• Lead contract reviews with your customers
• Act as the voice of the customer and collaborate with the wider business to resolve challenges

Job description

Do you have experience of developing and maintaining customer relationships to build trust and ensure long-standing partnerships?

Are you resilient, commercially minded with a consultative approach?

Then this could be the next role for you! Read on to find out more…

The Role

As a Customer Relationship Manager (CRM) your primary drive is to develop commercial, consultative, and mutually beneficial working partnerships with each of your customers within your portfolio.

In addition, your responsibilities would be to:

• Adopt a consultative approach to fully understand and document the needs of each of your customers
• Develop a network of contacts and relevant decision makers across your customer portfolio. This will then enable you to build credibility and influence others which strengthens loyalty and retention
• Identify revenue opportunities
• Understand your customer's operational strengths and weaknesses, what is important to them, possible concerns, and opportunities for us to support their strategic objectives
• Focus on revenue targets for your customer portfolio upon which you will provide progress reports and achievements against set targets
• Lead contract reviews with your customers
• Act as the voice of the customer - collaborate with other CRM team members, and the wider business, to ensure that any customer challenges are effectively and efficiently resolved that their views, perceptions, and experiences are fully represented.

This hybrid role will involve some UK wide travel including overnight stays.

Please note if you are successful, there may be an assessment day which will be held on W/C 23rd November in our Altrincham office.

About Us

Heywood combines a passion for software and Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.

Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a monthly down-tools day ("Hive Day") and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!

We are committed to a hybrid working model, combining remote and office-based working.

Discover more at https://www.heywood.co.uk/careers

Legal stuff

https://www.heywood.co.uk/privacy-notices#jobapplicantprivacynotice

EDI statement

As an equal opportunities' employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood.