Customer Relationship Manager

Barchester Healthcare; East Grinstead; On-site; GBP 30,000 - 35,000; Full time

Job summary

Barchester Healthcare is seeking a Customer Relationship Manager to enhance occupancy in their prestigious care home. In this role, you will leverage sales and marketing strategies to manage enquiries, develop community relationships, and support the exceptional management team in delivering high-quality care. The position offers the opportunity to be part of a recognized leader in the healthcare sector with a supportive work environment.

Benefits

Attritive salary, competitive commission structure

Access to retail and leisure discounts

Wellbeing support and Best Doctors Service

Development opportunities within a supportive team

Qualifications

• Proven sales and marketing experience preferably in healthcare.
• Ability to analyze data on Salesforce or similar CRM application.
• Self-motivated and target driven.

Responsibilities

• Managing enquiries to improve conversion rates and achieve occupancy targets.
• Networking within the local community to raise the profile and generate enquiries.
• Supporting marketing activities to drive conversion rates.

Skills

Sales

Marketing

Communication

Networking

Tools

Salesforce

Microsoft Office

Job description

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Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Rewards Package

Attritive salary, alongside a competitive commission structure

Access to a range of retail and leisure discounts

Access to a range of wellbeing support and Best Doctors Service

Opportunity to develop within a hugely supportive team

Responsibilities

Managing enquiries to improve the conversion rates and achieve occupancy targets

Excellent communication skills.

Networking within the local community to raise the profile of the home and generate enquiries

Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy

Identifying opportunities to improve sales and marketing performance

Need To Have

Have proven sales and marketing experience preferably in healthcare but not essential

Have the ability to analyse data on Salesforce or similar CRM application

Be self-motivated and target driven

Have interpersonal and professional qualities

Confident user of Microsoft Office (Excel/Powerpoint)

Full UK driving licence.

Need To Do

Represent Barchester and our state of the art home in a friendly and professional manner.

Responsible for all sales activity for the home.

Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.

Engage with residents and relatives to understand their experience and requirements.

Respond to sales enquiries.

Actively generate leads and identify local marketing opportunities.

Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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