Customer Relationship Manager - South of England

TieTalent; Aberystwyth; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a leading company as a Customer Relationship Manager, focused on enhancing care home occupancy in the South of England. Your role involves building relationships, improving marketing strategies, and ensuring customer satisfaction. This position requires a strong sales background and excellent communication skills, with a competitive salary and benefits package offered.

Benefits

Car allowance

Uncapped commission scheme

Mobile phone

Laptop

Free training and development

Qualifications

• Impressive track record in sales and marketing.
• Experience in multi-site marketing activities is preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Support teams across care homes to grow occupancy.
• Boost reputation for quality care within communities.
• Carry out customer satisfaction research.

Skills

Sales

Marketing

Networking

Communication

Job description

Customer Relationship Manager - South of England

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Customer Relationship Manager - South of England

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About

ABOUT THE ROLE As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

About

ABOUT THE ROLE As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.

You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.

ABOUT YOU You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.

We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.

REWARDS PACAKGE As well as a competitive salary, we can offer you impressive benefits, including a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.

If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be

Nice-to-have skills

• Sales
• Marketing
• Networking
• Communication
• Southgate, Wales
  
  

Work experience

• (Key) Account Manager / Executive
• Other Sales
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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