Customer Relationship Manager

HealthJobs4U Ltd; Copthorne; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive commission

Discounts

Wellbeing support

Career development

Job summary

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. This is your opportunity to work alongside an exceptional management team to ensure the success of a first‑class care home.

You will deliver a full range of sales and marketing approaches to drive sales, including handling enquiries, developing the digital profile of the home and networking with the local community.

Qualifications

• Proven sales and marketing experience in healthcare or similar sector.
• Ability to analyse data on CRM systems such as Salesforce.
• Confident in presenting and communicating with residents and families.

Responsibilities

• Represent the home in a friendly, professional manner and manage all sales activity.
• Talk to potential residents by phone and provide welcoming tours of the home.
• Engage with residents and relatives to understand experience and requirements.
• Respond to sales enquiries and generate leads through local marketing.
• Maintain a contacts database and monitor occupancy targets.

Skills

Sales experience

CRM tools

Communication skills

Microsoft Office

Full UK driving licence

Tools

Salesforce

Excel

PowerPoint

Job description

Competitive salary plus commission

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first‑class care home. You will deliver a full range of sales and marketing approaches to drive sales, including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Rewards Package

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need To Have

• Proven sales and marketing experience, preferably in healthcare (but not essential)
• Ability to analyse data on Salesforce or similar CRM application
• Self‑motivated and target‑driven
• Interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

Need To Do

• Represent Barchester and our state‑of‑the‑art home in a friendly and professional manner
• Responsible for all sales activity for the home
• Talk to potential new residents over the phone, and provide informative and welcoming tours of the home
• Engage with residents and relatives to understand their experience and requirements
• Respond to sales enquiries
• Actively generate leads and identify local marketing opportunities
• Maintain a contacts database

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.