Customer Relationship Manager

Barchester Healthcare; Tadcaster; On-site; GBP 37,800 - 46,200; Full time

Benefits offered by this job

Attractive salary with commission

Retail and leisure discounts

Wellbeing support

Development opportunities

Job summary

Barchester Healthcare in Tadcaster is seeking a Customer Relationship Manager to drive sales and increase occupancy at their care home. You will engage with the community, manage enquiries, and support marketing efforts.

The ideal candidate will have strong sales and marketing experience, excellent communication skills, and proficiency with CRM tools. This position offers a salary starting from £42,000 plus commission, along with a supportive team environment.

Qualifications

• Proven sales and marketing experience preferably in healthcare but not essential.
• Self-motivated and target driven.
• Confident user of Microsoft Office (Excel/Powerpoint).
• Full UK driving licence.

Responsibilities

• Managing enquiries to improve conversion rates and achieve occupancy targets.
• Networking within the local community to raise the profile of the home.
• Identifying opportunities to improve sales and marketing performance.

Skills

Sales and marketing experience

Data analysis on CRM applications

Communication skills

Microsoft Office proficiency

Tools

Salesforce

Job description

From £42,000 salary + commission

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Rewards Package

• Attractive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Qualifications (Need to have)

• Proven sales and marketing experience preferably in healthcare but not essential
• Ability to analyse data on Salesforce or similar CRM application
• Self-motivated and target driven
• Interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

Core Duties (Need to do)

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.