Customer Relationship Manager

New Way Recruitment LTD; Buckhurst Hill; On-site; GBP 40,000 - 45,000; Full time

Job summary

New Way Recruitment LTD is seeking a Customer Relationship Manager in Bedford, United Kingdom, offering a salary of £40,000–£45,000 per year. You will lead admissions conversations with families, build local community connections, and help market the care home to attract new residents.

The role emphasizes compassionate admissions support, strong communication, and close collaboration with the home’s management to ensure a smooth journey from enquiry to move-in.

Qualifications

• Experience in the care sector is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and proactive problem-solving.
• Passion for supporting older people and person-centred care.

Responsibilities

• Act as the main contact for prospective residents and families through admissions.
• Build relationships within the local community to boost the home's profile.
• Develop and implement marketing strategies to attract new residents.
• Maintain detailed knowledge of services, facilities and ethos to communicate value.
• Collaborate with management to ensure a seamless resident journey from enquiry to move-in.

Skills

Communication skills

Interpersonal skills

Organisational skills

Problem-solving

Job description

Buckhurst Hill, United Kingdom | Posted on 08/19/2026

Customer Relationship Manager

Salary: £40,000 - 45,000 per annum

Location: Bedford

About the Role :

We are recruiting on behalf of a well‑established care provider who specialises in delivering high‑quality, person‑centred care within nursing and residential care homes. As a Customer Relationship Manager, you will play a pivotal role in building strong connections with families, residents, and the wider community to ensure the care home remain s the provider of choice.

Key Responsibilities :

• Act as the main point of contact for prospective residents and their families, guiding them through the admissions process with compassion and professionalism.
• Build strong relationships within the local community to enhance the home’s profile and reputation.
• Develop and implement marketing strategies to attract new residents.
• Maintain detailed knowledge of the home’s services, facilities, and ethos to effectively communicate its value proposition.
• Work collaboratively with the home’s management team to ensure a seamless resident journey from initial enquiry to move‑in.

About You :

• Previous experience within the care sector is highly desirable, ideally with direct knowledge of how care homes operate.
• Excellent communication and interpersonal skills with the ability to build trust quickly.
• Strong organisational abilities and a proactive approach to problem-solving.
• A genuine passion for supporting older people and promoting person‑centred care.
• Competitive salary of £40,000- £45,000
• Opportunity to work with an established and respected care provider.
• Supportive team culture with professional development opportunities.
• The chance to make a real difference to residents and their families.