Customer Relationship Manager

Barchester; St Ippolyts; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive commission

Discounts

Wellbeing support

Career progression

Job summary

Barchester Healthcare is seeking a Customer Relationship Manager to drive occupancy for a care home. You will handle enquiries, network locally, and support marketing initiatives to convert interest into residents.

Strong sales and marketing experience, CRM data analysis, and MS Office proficiency are essential; full UK driving licence required. This role offers a supportive team and development opportunities within Barchester.

Qualifications

• Proven sales and marketing experience, preferably in care/hospitality.
• Ability to analyse data in Salesforce or similar CRM system.
• Self-motivated, target driven with strong communication skills.
• Interpersonal and professional qualities; confident in engaging with residents and families.

Responsibilities

• Manage enquiries to improve conversion and occupancy targets.
• Network locally to raise home profile and generate enquiries.
• Support local marketing activities to generate leads and drive conversions.
• Identify opportunities to improve sales and marketing performance.
• Represent Barchester professionally in the community.

Skills

Sales experience

Marketing experience

CRM data analysis

Self-motivated

Interpersonal skills

MS Office (Excel/PowerPoint)

Full UK driving licence

Tools

Salesforce CRM

Job description

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

REWARDS PACKAGE:

• Attractive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.