Customer Relationship Executive

asahiceeur; Woking; On-site; GBP 28,000 - 42,000; Full time

Job summary

Asahi UK is seeking a Customer Relationship Executive to support the Customer Collaboration team. You will help ensure the smooth flow of goods from UK warehouses to customers and collate data to enable quick decision making.

You will assist with order-to-cash processes, monitor sales and forecast trends, and use SAP and Power BI to deliver bespoke reporting. This role involves close collaboration across Customer Service, Distribution and Commercial teams.

Qualifications

• Strong Excel skills; Power Query desirable.
• Good communication and cross-functional collaboration.
• Systems literate; high attention to detail.
• Experience in a high-volume, detailed and process-driven organisation.
• Knowledge of SAP and Power BI an advantage.

Responsibilities

• Support the Customer Collaboration team with administrative tasks to ensure smooth goods flow.
• Assist order-to-cash processes and align supply chain with commercial teams.
• Deliver service performance targets and support on-shelf availability.
• Monitor daily sales and flag issues by exception to the CRM.
• Work with Customer Service and UK Distribution to ensure timely SAP updates.
• Support 3PL issue resolution and communication accuracy.
• Perform bespoke analyses on sales and forecasting trends.
• Compile standard S&OP pre-reads and analyses.
• Utilise SAP and Power BI to collate data for replenishment and promotions.
• Coordinate customer replenishment and events like new SKUs.

Skills

Excel

Power BI

Power Query

Communication

Attention to detail

Tools

SAP

Power BI

Job description

Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and Cornish Orchards. Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition. At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & Ireland. For further information, visit www.asahibeer.co.uk

Asahi Europe & International is a subsidiary of Asahi Group Holdings Ltd, a global beverage and food company listed on the Tokyo Stock Exchange, Japan. Employing > 12,000 people, Asahi Europe & International is the custodian for leading super premium lager brands Peroni Nastro Azzurro, Grolsch, Asahi Super Dry, plus international Czech lager brands, Pilsner Urquell and Kozel. The business has world-class brewing and production facilities in 8 markets – UK, NL, ITL, PL, CZ, SK, HU, RO. In most of these markets, we are the leading brewer with full portfolio of famous brands. Commercial operations in other parts of Europe, USA, Canada, LatAm, Africa and Asia are served through our global distribution network. With state-of-the-art facilities, some of the best brewers in the world, quality ingredients, and a culture based on innovation and collaboration, Asahi offers the best quality of beer to beer lovers worldwide. More information can be found at www.asahiinternational.com

Position Overview & Purpose:

The Customer Relationship Executive is responsible for supporting the Customer Collaboration team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides the insight to enable quick decision making.

Accountable for supporting the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimised and opportunities for service enhancements are delivered.

• Delivering 98.5% service performance in all aspects of Service as measured by the customer- VDOT (Volume delivered on time) and supporting the customer in securing on shelf availability
• Monitoring daily sales and flagging issues by exception to Customer Relationship Manager
• Working with Customer Service and UK Distribution to ensure timely and accurate updates in SAP
• Supporting Customer teams with managing 3PL failures
• Ensuring highly accurate and precise comms are delivered to the business at the end of the day
• Performing bespoke analysis on sales and forecasting trends
• Compiling standard S&OP Pre-reads and analysis
• Utilise customer systems such as sap and Power BI – collate data to support the Customer Collaboration team. For example: AUK inbound performance, future forecast, forward stock projections and Customer’s stock in trade
• Liaise with the Customer to optimize product replenishment and successfully enabling events (new sku's- promotions)
• Monitor actual orders against your demand forecast, speedily investigate significant variances, understand root causes and impact across wider Supply Chain, increasing customer and Asahi supply chain value - identifying and implementing supply chain value projects - for both removing cost or enabling value creation
• Full ownership of bespoke customer service reporting, both daily, and weekly
• Maintaining and regularly updating the Customer Promo Calendar Power BI dashboard
• Sending a monthly operational report, highlighting inefficiencies with relevant action driven commentary

Experience and Qualifications required:

• Strong Excel skills – Knowledge of Power Query is desirable
• Good communication skills – ability to work cross-functionally
• Systems literate and high attention to detail
• Experience in a high volume, detailed and process driven organisation
• Knowledge of SAP and Power BI an advantage

We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.