Customer Relationship Executive

Asahi UK; Woking; On-site; GBP 28,000 - 36,000; Full time

Job summary

Asahi Europe and International in the United Kingdom seeks a Customer Relationship Executive to support the Customer Collaboration team with administrative tasks and data collation to enable quick decision making. This role will collate data to provide insight for timely decisions.

Accountable for supporting the order-to-cash process, ensuring alignment with commercial teams, and optimising supply chain costs. You will use SAP and Power BI for bespoke reporting and forecasting analysis.

Qualifications

• Experience in a high volume, detailed and process driven organisation.
• Strong Excel skills; knowledge of Power Query desirable.
• Good communication and cross-functional collaboration abilities.
• Systems literate with a focus on accuracy and data integrity.
• Experience using SAP and Power BI is advantageous.

Responsibilities

• Deliver 98.5% service performance across the order-to-cash flow.
• Monitor daily sales and flag issues by exception to the Customer Relationship Manager.
• Coordinate with Customer Service and UK Distribution for SAP updates.
• Support 3PL issue resolution and communicate with the business daily.
• Perform bespoke analysis on sales and forecasting trends.
• Create and maintain bespoke customer service reporting (daily/weekly).
• Maintain the Power BI dashboard and monthly operational reports.
• Provide data to support replenishment planning and promotions.
• Collaborate to optimize product replenishment and forward stock projections.

Skills

Excel

Power Query

Communication

Systems literacy

Attention to detail

High volume processes

Tools

SAP

Power BI

Job description

Position Overview & Purpose

The Customer Relationship Executive is responsible for supporting the Customer Collaboration team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides the insight to enable quick decision making.

Job Description

Position Overview & Purpose

The Customer Relationship Executive is responsible for supporting the Customer Collaboration team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides the insight to enable quick decision making.

Accountable for supporting the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimised and opportunities for service enhancements are delivered.

Key Deliverables & Responsibilities

• Delivering 98.5% service performance in all aspects of Service as measured by the customer- VDOT (Volume delivered on time) and supporting the customer in securing on shelf availability
• Monitoring daily sales and flagging issues by exception to Customer Relationship Manager
• Working with Customer Service and UK Distribution to ensure timely and accurate updates in SAP
• Supporting Customer teams with managing 3PL failures
• Ensuring highly accurate and precise comms are delivered to the business at the end of the day
• Performing bespoke analysis on sales and forecasting trends
• Compiling standard S&OP Pre-reads and analysis
• Utilise customer systems such as sap and Power BI – collate data to support the Customer Collaboration team. For example: AUK inbound performance, future forecast, forward stock projections and Customer's stock in trade
• Liaise with the Customer to optimize product replenishment and successfully enabling events (new sku's- promotions)
• Monitor actual orders against your demand forecast, speedily investigate significant variances, understand root causes and impact across wider Supply Chain, increasing customer and Asahi supply chain value - identifying and implementing supply chain value projects - for both removing cost or enabling value creation
• Full ownership of bespoke customer service reporting, both daily, and weekly
• Maintaining and regularly updating the Customer Promo Calendar Power BI dashboard
• Sending a monthly operational report, highlighting inefficiencies with relevant action driven commentary

Experience And Qualifications Required

• Strong Excel skills – Knowledge of Power Query is desirable
• Good communication skills – ability to work cross-functionally
• Systems literate and high attention to detail
• Experience in a high volume, detailed and process driven organisation
• Knowledge of SAP and Power BI an advantage

Profile Description

We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.

Caroline Epps

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