Customer Relationship & Data Insights Specialist

asahiceeur; Woking; On-site; GBP 28,000 - 42,000; Full time

Job summary

Asahi UK is seeking a Customer Relationship Executive to support the Customer Collaboration team. You will help ensure the smooth flow of goods from UK warehouses to customers and collate data to enable quick decision making.

You will assist with order-to-cash processes, monitor sales and forecast trends, and use SAP and Power BI to deliver bespoke reporting. This role involves close collaboration across Customer Service, Distribution and Commercial teams.

Qualifications

• Strong Excel skills; Power Query desirable.
• Good communication and cross-functional collaboration.
• Systems literate; high attention to detail.
• Experience in a high-volume, detailed and process-driven organisation.
• Knowledge of SAP and Power BI an advantage.

Responsibilities

• Support the Customer Collaboration team with administrative tasks to ensure smooth goods flow.
• Assist order-to-cash processes and align supply chain with commercial teams.
• Deliver service performance targets and support on-shelf availability.
• Monitor daily sales and flag issues by exception to the CRM.
• Work with Customer Service and UK Distribution to ensure timely SAP updates.
• Support 3PL issue resolution and communication accuracy.
• Perform bespoke analyses on sales and forecasting trends.
• Compile standard S&OP pre-reads and analyses.
• Utilise SAP and Power BI to collate data for replenishment and promotions.
• Coordinate customer replenishment and events like new SKUs.

Skills

Excel

Power BI

Power Query

Communication

Attention to detail

Tools

SAP

Power BI

Job description

Asahi UK is seeking a Customer Relationship Executive to support the Customer Collaboration team. You will help ensure the smooth flow of goods from UK warehouses to customers and collate data to enable quick decision making.

You will assist with order-to-cash processes, monitor sales and forecast trends, and use SAP and Power BI to deliver bespoke reporting. This role involves close collaboration across Customer Service, Distribution and Commercial teams.