Account Manager

ELIS; Kendal; On-site; GBP 30,000 - 55,000; Full time

Benefits offered by this job

Car Allowance

Private Medical

Training and development

Career progression within Elis

Supportive international organisation

Job summary

Elis UK is hiring an Account Manager to nurture and expand relationships with existing customers, ensuring high service standards and identifying opportunities for further business development.

You will be the primary contact, collaborate with internal teams, and drive retention and growth in a fast-paced customer-focused environment. A degree or equivalent is beneficial, with emphasis on strong commercial awareness and relationship skills.

Qualifications

• Previous experience in account management, sales or customer service management.
• Strong commercial awareness with ability to identify opportunities for account development.
• Excellent communication, negotiation and influencing skills.
• Proactive, solutions-focused approach to resolving customer challenges.
• Analytical skills to interpret data and monitor performance.

Responsibilities

• Customer Relationship Management: build and maintain strong relationships with existing customers and be their primary contact.
• Account Retention: proactively address concerns and manage potential terminations to maximise retention.
• Business Growth: identify opportunities to develop existing accounts with additional services and improvements.
• Commercial Management: review account performance, support pricing discussions, ensure commercial viability.
• Performance Monitoring: track KPIs like retention, sales, and service performance.
• Problem Solving: manage customer complaints and service challenges, identify trends and improvements.
• Stakeholder Collaboration: work with operational and commercial teams to meet expectations and SLAs.
• Continuous Improvement: use feedback and data to drive customer experience improvements.

Skills

Account management

Sales experience

Customer service

Relationship building

Negotiation

Analytical skills

Microsoft Office

Education

Degree or equivalent

Tools

CRM systems

Job description

• Kendal
• Full-time
• Permanent

About Elis

About a career with Elis

At Elis, we're more than a leading provider of textile, hygiene and facility services. We're an international business helping organisations across a wide range of industries operate safely, efficiently and sustainably.

With a presence in 31 countries and nearly 59,000 employees worldwide, we offer the strength and stability of a global organisation, combined with the opportunity to make a real impact and build a rewarding career.

Our people are at the heart of our success. We believe in creating an environment where everyone feels valued, supported and empowered to succeed. From investing in professional development to recognising individual contributions, we're committed to helping our people grow and achieve their ambitions.

We're proud of the recognition we've received for our commitment to people, sustainability and responsible business practices:

• World's Best Companies – Recognised among the world's leading employers, reflecting our commitment to building a great place to work.
• EcoVadis Platinum Medal – Recognition of our commitment to sustainability and responsible business practices.
• CIPD People Management Awards 2024 – Elis UK won Best Employee Engagement Experience Initiative for our Employee Voice programme, recognising our commitment to listening to our people and acting on their feedback.

Whether you're building your career in operations, engineering, logistics, sales or one of our support functions, you'll be joining a business that values teamwork, encourages new ideas and provides opportunities to develop and progress.

At Elis, you're not just joining a business. You're joining a team where your contribution matters and your career can grow.

The Opportunity

As an Account Manager, you will be responsible for managing, retaining and growing relationships with our existing customers, ensuring they receive the highest standards of service while identifying opportunities for further business development.

You will act as the main point of contact for your customers, building trusted relationships, understanding their evolving requirements and working closely with internal teams to deliver solutions that meet their needs.

This is an excellent opportunity for someone who enjoys building relationships, solving problems and making a real commercial impact within a fast-paced, customer-focused environment.

What You'll Be Doing

• Customer Relationship Management: Build and maintain strong relationships with existing customers, acting as their primary point of contact and ensuring excellent service delivery.
• Account Retention: Take a proactive approach to customer satisfaction, resolving concerns and managing potential terminations to maximise retention.
• Business Growth: Identify opportunities to develop existing accounts through additional services, commercial improvements and customer portfolio growth.
• Commercial Management: Review account performance, support pricing discussions and work with internal stakeholders to ensure accounts remain commercially viable.
• Performance Monitoring: Track and analyse key performance indicators, including customer retention, additional sales and service performance.
• Problem Solving: Manage customer complaints and service challenges effectively, identifying trends and implementing improvements.
• Stakeholder Collaboration: Work closely with operational and commercial teams to ensure customer expectations and service agreements are consistently achieved.
• Continuous Improvement: Use customer feedback, performance data and commercial insight to recommend improvements that enhance the customer experience.

What We’re Looking For

We are looking for someone who is passionate about delivering outstanding customer service and has the commercial awareness to identify opportunities for growth.

Ideally, You Will Bring

• Previous experience in account management, sales or customer service management.
• A proven ability to build and maintain strong business-to-business customer relationships.
• Experience working with technical products or services where ongoing customer support is important.
• Strong commercial awareness with the ability to identify opportunities for account development.
• Excellent communication, negotiation and influencing skills.
• A proactive, solutions-focused approach to resolving customer challenges.
• Strong analytical skills, with the ability to interpret data and monitor performance.
• Excellent organisational skills and attention to detail.
• Confidence using Microsoft Office and customer management systems.
• Experience supporting continuous improvement initiatives.

A degree or equivalent qualification would be beneficial, although relevant experience and a successful track record in account management are equally valued.

What We Offer

As part of Elis, you'll join a supportive and established international business where your contribution is valued.

We Offer

• A competitive salary
• Car Allowance
• Training and ongoing development
• Opportunities to progress your career within Elis
• The stability and opportunities that come with being part of an international organisation
• A supportive working environment where your ideas and contribution matter
• Car Allowance
• Private Medical