Customer Relations Specialist

Placements24; Southampton; On-site; GBP 7,600 - 13,000; Full time

Benefits offered by this job

Competitive monthly salary

Performance bonuses

Professional development opportunities

Positive work environment

Job summary

Placements24 in Randburg is seeking a Customer Relations Specialist to build and maintain strong relationships with clients, address inquiries, and resolve issues with a proactive, customer-focused approach. The role requires excellent communication and CRM skills to manage records and contribute to service improvements.

The ideal candidate will be experienced in client-facing roles, able to work independently and within a team, and motivated to deliver high-quality service in a dynamic

Qualifications

• Proven experience in a customer relations , account management, or similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and standard office applications.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and concerns promptly.
• Develop and nurture strong client relationships through regular communication and personalized service.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Gather customer feedback and provide insights to relevant departments for service improvement.
• Maintain accurate and up-to-date client records in the CRM system.

Job description

About the Role

Our client is seeking a professional and personable Customer Relations Specialist to join their team in Randburg . This role is essential for building and maintaining strong relationships with clients, ensuring their needs are met and fostering long-term loyalty. You will handle inquiries, resolve complaints, and provide exceptional service that reflects the company's commitment to quality. The ideal candidate possesses outstanding interpersonal skills, a proactive approach to problem-solving, and a dedication to customer satisfaction in the bustling Gauteng province.

Key Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and concerns promptly.


• Develop and nurture strong client relationships through regular communication and personalized service.


• Resolve customer issues and complaints effectively, aiming for first-contact resolution.


• Gather customer feedback and provide insights to relevant departments for service improvement.


• Maintain accurate and up-to-date client records in the CRM system .

Requirements

• Proven experience in a customer relations , account management, or similar client-facing role.


• Excellent communication, negotiation, and interpersonal skills.


• Strong problem-solving abilities and a customer-centric mindset.


• Proficiency in using CRM software and standard office applications.


• Ability to work independently and collaboratively within a team environment.

Benefits

• Competitive monthly salary and potential for performance bonuses.


• Opportunities for professional development and career advancement.


• A positive and supportive work environment in Randburg .


• Contribution to medical aid and retirement funds.


• Employee recognition programs.