Front Office Supervisor

Placements24; Southampton; On-site; GBP 8,200 - 11,000; Full time

Benefits offered by this job

Competitive salary and benefits

Staff accommodation assistance

Employee discounts on hotel stays

Career advancement opportunities

Job summary

Placements24 is seeking a professional Front Office Supervisor to lead front desk operations in Randburg. You will supervise staff, manage check-in/check-out, and handle guest inquiries to ensure an exceptional guest experience.

The role requires strong leadership and PMS proficiency, with a focus on maintaining service standards in a fast-paced hospitality environment.

Qualifications

• Previous experience in a front office or hotel reception role, with prior supervisory experience preferred.
• Strong knowledge of hotel operations and customer service principles.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• A keen eye for detail and a commitment to guest satisfaction.

Responsibilities

• Supervise and train front desk agents, ensuring they provide excellent guest service.
• Manage the check-in and check-out process, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room assignments, reservations, and special guest requests.
• Ensure the front desk area is well-maintained, presentable, and stocked with necessary supplies.
• Assist with revenue management by monitoring occupancy and rates.

Skills

PMS proficiency

Leadership

Customer service

Communication

Multitasking

Tools

PMS software

Reservation software

Job description

About the Role

Our client is seeking a professional and organized Front Office Supervisor to lead their front desk operations in Randburg . This role is crucial for ensuring a welcoming and efficient experience for all guests upon arrival and departure. You will supervise front desk staff, manage check-in/check-out processes, handle guest inquiries, and maintain the highest standards of service. The ideal candidate is adept at managing a team and possesses excellent communication and problem-solving skills within a dynamic hospitality setting.

Key Responsibilities

• Supervise and train front desk agents, ensuring they provide excellent guest service.
• Manage the check-in and check-out process, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room assignments, reservations, and special guest requests.
• Ensure the front desk area is well-maintained, presentable, and stocked with necessary supplies.
• Assist with revenue management by monitoring occupancy and rates.

Requirements

• Previous experience in a front office or hotel reception role, with prior supervisory experience preferred.
• Strong knowledge of hotel operations and customer service principles.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• A keen eye for detail and a commitment to guest satisfaction.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within the hospitality industry.
• Staff accommodation assistance available for qualified candidates.
• Employee discounts on hotel stays and services.
• A collaborative team environment focused on service excellence.