Customer Engagement Specialist

Placements24; Southampton; Hybrid; GBP 26,000 - 45,000; Full time

Benefits offered by this job

Remote work allowance

Health and wellness benefits

Professional development

Collaborative remote culture

Flexible working hours

Job summary

Placements24 is actively seeking a proactive Customer Engagement Specialist for a fully remote role supporting Randburg-based operations. You will build strong customer relationships through proactive communication and practical solutions, ensuring satisfaction and loyalty.

The ideal candidate has experience in customer success, excellent communication skills, and comfort using CRM tools in a remote setting. You will collaborate with internal teams to enhance service and customer satisfaction.

Qualifications

• Proven experience in customer engagement, customer success, or a related support role.
• Excellent communication, interpersonal, and active listening skills.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with CRM software and customer engagement platforms.
• A passion for delivering exceptional customer experiences and building lasting relationships.

Responsibilities

• Proactively engage with customers to gather feedback and identify potential issues.
• Respond to customer inquiries and concerns via multiple communication channels, ensuring timely resolution.
• Develop and implement strategies to improve customer satisfaction and retention.
• Educate customers on product features and best practices to maximize their value.
• Collaborate with internal teams to address customer feedback and drive service improvements.

Skills

Customer engagement

Communication

Remote work

Active listening

Relationship building

Tools

CRM software

Job description

Our client is looking for a proactive and personable Customer Engagement Specialist to join their fully remote team, supporting operations in Randburg . This role is dedicated to fostering strong relationships with customers, ensuring their satisfaction and loyalty through proactive communication and exceptional support. You will be instrumental in understanding customer needs, addressing concerns, and providing solutions that enhance their overall experience with our client's services. This is an ideal position for an individual who thrives in a remote environment and is passionate about delivering outstanding customer engagement.

Key Responsibilities

• Proactively engage with customers to gather feedback and identify potential issues.
• Respond to customer inquiries and concerns via multiple communication channels, ensuring timely resolution.
• Develop and implement strategies to improve customer satisfaction and retention.
• Educate customers on product features and best practices to maximize their value.
• Collaborate with internal teams to address customer feedback and drive service improvements.

Requirements

• Proven experience in customer engagement, customer success, or a related support role.
• Excellent communication, interpersonal, and active listening skills.
• Ability to work independently and manage time effectively in a remote setting .
• Proficiency with CRM software and customer engagement platforms.
• A passion for delivering exceptional customer experiences and building lasting relationships.

Benefits

• Competitive salary and remote work allowance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and growth.
• A collaborative and supportive remote team culture.
• Flexible working hours to support work-life balance in Randburg .