Customer Care Specialist

Placements24; Southampton; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Comprehensive medical insurance

Growth opportunities

Equipment provided

Job summary

Placements24 is seeking a compassionate and efficient Customer Care Specialist to join a remote-first team serving Randburg clients. You will handle inquiries and ensure a positive experience with our services.

This role emphasizes clear communication, problem-solving, and timely resolutions while offering full remote flexibility and a supportive team culture. Ideal candidates have experience in customer care, strong written and verbal skills, and proficiency with CRM software.

Qualifications

• Experience in a customer care or customer support role.
• Excellent verbal and written communication skills with a friendly and professional tone.
• Proficiency with helpdesk software and remote communication tools.
• Strong problem-solving skills and ability to stay calm under pressure.
• Self-discipline and time management in a remote setting.
• High school diploma or equivalent; customer service certifications are a plus.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide clear and accurate information regarding products and services.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and provide appropriate solutions or alternatives.
• Escalate complex issues to the appropriate departments for further resolution.

Skills

Customer care

Communication skills

Time management

Remote work

CRM software

Education

High school diploma

Tools

CRM system

Helpdesk software

Job description

About the Role

Our client is seeking a compassionate and efficient Customer Care Specialist to join their dynamic, remote-first team, servicing clients in Randburg . You will be responsible for providing exceptional support, addressing customer inquiries, and ensuring a positive experience with our services. This role requires excellent communication skills and a genuine desire to help customers resolve their issues effectively. If you are a self-motivated individual who thrives in a remote work environment and is dedicated to customer satisfaction, this position offers a great career opportunity.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide clear and accurate information regarding products and services.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and provide appropriate solutions or alternatives.
• Escalate complex issues to the appropriate departments for further resolution.

Requirements

• Previous experience in a customer care or customer support role.
• Excellent verbal and written communication skills, with a friendly and professional tone.
• Proficiency with helpdesk software and remote communication tools.
• Strong problem-solving skills and ability to remain calm under pressure.
• Self-disciplined and able to manage time effectively in a remote setting.
• High school diploma or equivalent; customer service certifications are a plus.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement for maximum flexibility.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for professional growth and skill development.A supportive virtual team culture focused on collaboration.
• Work from the comfort of your own home with company-provided equipment.