Remote Insurance Customer Service Representative

Placements24; Southampton; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Flexible hours

Remote work support

Home office setup

Job summary

Placements24 is seeking dedicated and empathetic Remote Insurance Customer Service Representatives to join their expanding virtual team, servicing clients nationwide including Randburg. You will be the primary point of contact for policyholders, providing exceptional support for inquiries, policy changes, and general assistance.

This role is remote-first, offering flexible hours and a supportive environment for those who excel in communication and problem-solving.

Qualifications

• Previous customer service experience, preferably within the insurance or financial services sector.
• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Proficiency with computer systems and CRM software.
• Ability to work remotely with independent time management.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist policyholders with inquiries, coverage explanations, and billing questions.
• Process policy changes, endorsements, and cancellations accurately.
• Guide customers on claims procedures and resources.
• Document customer interactions and transactions in the CRM.
• Identify needs and offer proactive solutions or escalate complex issues.
• Aim for high customer satisfaction and first-contact resolution.

Skills

Customer service experience

Communication skills

Active listening

Problem solving

CRM software

Time management

Remote work professionalism

Job description

About the Role

Our client is seeking dedicated and empathetic Remote Insurance Customer Service Representatives to join their expanding virtual team, servicing clients nationwide including those in Randburg. You will be the primary point of contact for policyholders, providing exceptional support for inquiries, policy changes, and general assistance. This role is fundamental to ensuring client satisfaction and retention. It's an excellent opportunity for individuals who excel in communication and problem-solving within a supportive, remote-first work environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist policyholders with policy inquiries, coverage explanations, and billing questions.
• Process policy changes, endorsements, and cancellations accurately.
• Provide guidance on claims procedures and direct customers to the appropriate resources.
• Document all customer interactions and transactions accurately in the CRM system.
• Identify customer needs and proactively offer solutions or elevate complex issues.
• Strive to achieve high levels of customer satisfaction and first-contact resolution.

Requirements

• Previous customer service experience, preferably within the insurance or financial services sector.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computer systems and CRM software.
• Ability to work independently, manage time effectively, and maintain a professional demeanor remotely.
• A stable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Comprehensive medical and retirement benefits package.
• Flexible working hours within defined operational periods.
• Extensive training and ongoing support for remote employees.
• The convenience and flexibility of working from home.