Customer Relations Officer

AmTrust International; Nottingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

AmTrust International in Nottingham is seeking a Customer Relations Officer to join our complaints team. You will support the Complaints Manager by ensuring fair customer outcomes through prompt investigations and a competent, efficient service.

The ideal candidate will have experience in customer relations and complaints handling, and will communicate with customers clearly, both verbally and in writing, with excellent service and meticulous attention to detail.

Qualifications

• Gained previous experience in customer relations / complaints handling.
• Comfortable collaborating with colleagues and communicating with customers to a high standard, both verbally and in writing.
• Excellent customer service skills and attention to detail are crucial.

Responsibilities

• Support the Complaints Manager by ensuring the delivery of fair customer outcomes through prompt complaint investigations while providing a competent and efficient service to customers.

Skills

Customer service

Complaints handling

Written communication

Attention to detail

Job description

AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally. At AmTrust, our business is always on the move. Life at AmTrust offers a challenge for motivated employees, but our fast-paced environment always provides a chance to celebrate the creativity and innovation of individuals.

From our founding in 1998, AmTrust has generated steady, stable, and positive growth with the acquisition of multiple companies. Our success boils down to the spirit of all our employees, from accountants and appointed agents to marketers and designers. The entrepreneurial spirit, innovation, and collaboration of AmTrust employees has propelled our brand forward.

AmTrust’s robust growth over the past three decades means our employees have numerous possibilities to not just launch a career in insurance, but also have the opportunity to advance and mature that career.

AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.5 billion of gross written premiums and employs more than 800 employees globally.

We are currently looking for a Customer Relations officer to join our complaints team based out of our Nottingham office.

In this this role you will be responsible for supporting the Complaints Manager by ensuring the delivery of fair customer outcomes by carrying out prompt complaint investigations whilst providing a competent and efficient service to our customers.

To be successful you will have gained previous experience in customer relations / complaints handing within a previous role. You’ll also be comfortable collaborating with colleagues as well as communicating with customer providing both verbally and written communication to a high standard. Excellent customer service skills as well as attention to detail is crucial in this role.