Customer Relations & Complaints Specialist

AmTrust International; Nottingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

AmTrust International in Nottingham is seeking a Customer Relations Officer to join our complaints team. You will support the Complaints Manager by ensuring fair customer outcomes through prompt investigations and a competent, efficient service.

The ideal candidate will have experience in customer relations and complaints handling, and will communicate with customers clearly, both verbally and in writing, with excellent service and meticulous attention to detail.

Qualifications

• Gained previous experience in customer relations / complaints handling.
• Comfortable collaborating with colleagues and communicating with customers to a high standard, both verbally and in writing.
• Excellent customer service skills and attention to detail are crucial.

Responsibilities

• Support the Complaints Manager by ensuring the delivery of fair customer outcomes through prompt complaint investigations while providing a competent and efficient service to customers.

Skills

Customer service

Complaints handling

Written communication

Attention to detail

Job description

AmTrust International in Nottingham is seeking a Customer Relations Officer to join our complaints team. You will support the Complaints Manager by ensuring fair customer outcomes through prompt investigations and a competent, efficient service.

The ideal candidate will have experience in customer relations and complaints handling, and will communicate with customers clearly, both verbally and in writing, with excellent service and meticulous attention to detail.