Client Operations Manager

AmTrust Financial; Nottingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

AmTrust Financial is seeking a Client Operations Manager to join our team, based out of Nottingham (UK) or Dublin. The role centers on owning client relationships, coordinating onboarding, and managing delegated authority arrangements, working closely with underwriting and operations to ensure a seamless client experience.

You will have demonstrable experience managing client relationships in insurance/financial services, with a solid grasp of delegated authority and insurance operations, and a

Qualifications

• Experience managing client relationships within the insurance, reinsurance, or financial services sector.
• Strong understanding of delegated authority or insurance operations.
• Proven track record delivering complex projects while collaborating with multiple stakeholders.

Responsibilities

• Own and manage key client relationships across onboarding and ongoing service.
• Project-manage onboarding of new clients and delegated authority arrangements.
• Collaborate with underwriting and operational teams to resolve complex challenges.
• Drive service excellence and continuous improvement across client operations.

Skills

Client relationships

Project management

Onboarding

Stakeholder management

Job description

AmTrust is a global insurance provider offering risk management solutions and business underwriting. Today, AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1,500 employees globally.

We are currently looking for a Client Operations Manager to join our team based out of either our Dublin or Nottingham office.

The role will support the successful delivery and management of client relationships, acting as the key link between our clients, underwriting teams, and operational functions to ensure a seamless and efficient client experience.

This is an exciting opportunity to join a growing function at the heart of the business. As a Client Success Manager, you will take ownership of key client relationships, project manage the onboarding of new clients and delegated authority arrangements, and work closely with underwriting and operational teams to resolve complex challenges. The role offers significant exposure across the business and the opportunity to influence stakeholders at all levels while driving service excellence and continuous improvement.

To be successful in this role, you will have demonstrable experience managing client relationships within the insurance, reinsurance, or financial services sector, a strong understanding of delegated authority or insurance operations, and a proven track record of delivering complex projects while collaborating effectively across multiple stakeholders and functions.