Apprentice Customer Advisor

Stellantis &You; Nottingham; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Employee Car Scheme

Up to 7% employer Pension Contribution

22 days’ holiday + bank holidays

Employee Assistance Programme

Job summary

Stellantis & You in Nottingham is seeking a passionate Customer Service Representative to enhance customer experience. This role involves guiding customers through their journey, providing clear communication, and estimating repair costs.

The position offers a 2-year fixed-term contract with comprehensive training at our dedicated Academy, along with benefits such as a company car scheme, pension contributions, and a supportive work environment.

Qualifications

• Passion for customer service required.
• Strong organisation and communication skills essential.

Responsibilities

• Guide customers through the Stellantis & You UK Customer Journey.
• Communicate clearly with customers and colleagues.
• Estimate repair costs and times.

Skills

Customer service

Organisational skills

Communication skills

Job description

We're looking for someone with a passion for customer service, strong organisation and communication skills, and the willingness to learn. We offer full training via our Performance Academy, with additional online and induction training.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, a recognition that pledges support to the armed forces community.

• 2‑year fixed‑term contract
• Training at our dedicated Academy
• Specialised training sessions with our in‑house trainer
• 22 days’ holiday + bank holidays
• Employee Car Scheme: access up to two company‑branded vehicles with insurance, servicing and breakdown & tyre cover
• Employer contribution to the Pension Scheme: up to 7 % employer contribution
• Employee Share Scheme
• Money savings at large retailers through the Reward Gateway
• Employee Assistance Programme: access to counselling and digital resources

Role Description

• Have a passion for customer service each day.
• Guide every customer through the Stellantis & You UK Customer Journey.
• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers within the group.
• Act as the go‑to person when customers require assistance.
• Estimate repair costs and times.
• Resolve any concerns regarding suggested repairs.
• Inform and update customers on progress or additional work needed.Prepare and explain invoices and collect payments.

Our success starts with yours! Stellantis & You UK is the manufacturer‑owned dealer group of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroën, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves on looking after our people. We believe in developing you, providing a supportive and engaging place to work, and offering training opportunities to keep you up to date with the latest technologies to progress your career with us.

Don’t worry if you have no automotive experience – a passion for customer service, strong organisation and communication skills, and a smile are the most important attributes.

You will be the key link between our customers and our technicians.

Benefits of a Career with Stellantis & You UK

• Company car scheme – up to two vehicles
• Up to 7 % employer pension contribution
• Annual leave – 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts – through our Rewards Apps
• Enhanced maternity, paternity and adoption leave
• Employee Assistance Programme