Customer Quotes & Claims Specialist

Millers Vanguard Limited; Bury; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

City & Guilds training

Uniform & tooling for all roles

Company pension

24 days holiday + bank holidays

Staff events & rewards

Job summary

Millers Vanguard Limited is seeking a proactive and detail-oriented Customer Quotes & Claims Administrator to join our team. You will prepare customer quotations, process revenue claims, maintain accurate records, and ensure submissions are completed on time to support service delivery and maximise revenue recovery.

In this role you will collaborate with customers, engineers, and internal teams, manage multiple tasks, and contribute to a busy service operation.

Qualifications

• Experience preparing quotations or estimates.
• Experience processing claims, invoices, or financial transactions.
• Knowledge of ERP, CRM, or service management systems.
• Experience working in an engineering, manufacturing, or service environment.

Responsibilities

• Prepare and issue customer quotations accurately and promptly.
• Process revenue claims in accordance with customer and contractual requirements.
• Review documentation to ensure claims are complete, accurate, and submitted within deadlines.
• Liaise with customers regarding quotations, purchase orders, and supporting information.
• Work closely with operational teams to obtain information required for quotations and claims.
• Track and monitor the status of submitted claims and quotations.
• Investigate and resolve claim queries, rejections, and discrepancies.
• Support invoicing and other administrative activities within the department.
• Identify opportunities to improve processes and increase revenue recovery.

Skills

Administration experience

Attention to detail

Highly organised

Communication & customer service

Working with figures

Excel / IT skills

Independent & team player

Problem solving / process improvement

Quotations experience

Claims / invoices processing

ERP / CRM / service management systems

Engineering/manufacturing/service env

Tools

ERP systems

CRM systems

Service management systems

Job description

Millers Vanguard Limited is seeking a proactive and detail-oriented Customer Quotes & Claims Administrator to join our team. You will prepare customer quotations, process revenue claims, maintain accurate records, and ensure submissions are completed on time to support service delivery and maximise revenue recovery.

In this role you will collaborate with customers, engineers, and internal teams, manage multiple tasks, and contribute to a busy service operation.