Customer Care Advisor - Fast-Paced Support & Claims

greenbean.vincere.io; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

Vincere is seeking a Customer Service Advisor to join our Customer Services team. You will handle inquiries from customers and distributors, providing accurate information and maintaining high service levels.

The role requires clear written and spoken communication, strong IT skills (Outlook, Excel) and a professional, proactive attitude. You will work within a structured environment and contribute to GDPR-compliant processes.

Qualifications

• Ability to speak and write in XXX language to a native level.
• Experience in successfully dealing with customers in a fast-paced environment.
• Competent computer skills and experience with Microsoft Office (Outlook, Excel).
• Dedication and motivation to helping customers.
• Professional and positive attitude.
• Excellent interpersonal and communication skills (both verbal and written).
• Ability to work efficiently and to a high-quality standard.
• Good understanding of GDPR practices.

Responsibilities

• Efficiently addressing customer queries via phone and email, providing quality advice/information.
• Professionally handling inbound calls from consumers and distributors.
• Processing inbound promotional claims accurately and efficiently.
• Resolving queries and keeping customers updated on the status of their enquiry.
• Delivering the highest level of customer service at all times.
• Setting an example to the team with a positive and professional attitude.
• Making effective use of down time by assisting colleagues with other tasks.
• Fulfilling any other ad-hoc duties.

Skills

Communication skills

Customer service experience

Phone & email handling

GDPR knowledge

Team collaboration

Tools

Outlook

Excel

Job description

Vincere is seeking a Customer Service Advisor to join our Customer Services team. You will handle inquiries from customers and distributors, providing accurate information and maintaining high service levels.

The role requires clear written and spoken communication, strong IT skills (Outlook, Excel) and a professional, proactive attitude. You will work within a structured environment and contribute to GDPR-compliant processes.