Customer Quality & RMA Specialist

Latitude Recruitment; Winchester; On-site; GBP 27,000 - 29,000; Full time

Job summary

Latitude Recruitment is seeking a Customer Quality Coordinator for engineering clients near Winchester on a permanent basis. You will coordinate and administer customer complaints, RMAs, product return investigations and customer quality reporting.

You will prepare customer responses, 8D reports and KPI reporting, and coordinate corrective actions to improve customer satisfaction and predict quality. Training is available for the right candidate, with day shifts Monday to Friday on-site.

Qualifications

• Experience coordinating customer complaints and RMAs.
• Knowledge of 8D problem solving is preferable.
• Ability to analyze data and generate KPI reports.

Responsibilities

• Dealing with customer complaints
• RMA management
• Investigation and 8D Reporting
• Communicating with shop floor staff and sales teams
• Quality reporting and data analysis
• Audit and quality system support

Skills

Strong customer service

Data management

Attention to detail

Organisation and administration

Clear communication

8D root cause analysis

Job description

Latitude Recruitment is seeking a Customer Quality Coordinator for engineering clients near Winchester on a permanent basis. You will coordinate and administer customer complaints, RMAs, product return investigations and customer quality reporting.

You will prepare customer responses, 8D reports and KPI reporting, and coordinate corrective actions to improve customer satisfaction and predict quality. Training is available for the right candidate, with day shifts Monday to Friday on-site.