Customer Outcomes & Compliance Analyst

AXA Partners; Redhill; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Retail Discounts

Company Shareplan

Cycle2Work Scheme

Discounted Home Insurance

Employee Assistance Scheme

Gym Membership Discount

Pension Seminars

Job summary

AXA Partners is seeking a Consumer Analyst for the UK&I team in Redhill to evaluate products, processes, and distribution channels, ensuring regulatory compliance and excellent customer outcomes.

You will work with Product and Governance teams, analyze data from multiple sources, and prepare reports for management and regulators, contributing to a culture of continuous improvement in a dynamic, customer-focused environment.

Qualifications

• Proficient in MS Office and Adobe tools with ability to handle data analysis.
• Strong organizational and time-management skills for multiple tasks.
• Experience or understanding of insurance/financial services industry (1–2 years preferred).
• Awareness of UK insurance regulation and consumer protection principles.

Responsibilities

• Support Conduct Framework: run conduct framework, root cause analyses, and present findings.
• Ensure Regulatory Compliance: align activities with FCA requirements and Consumer Duty.
• Monitor Customer Outcomes: collect and analyze data, identify trends, share insights with decision-makers.
• Support Regulatory Responsibilities: contribute to SM&CR compliance and uphold integrity and consumer duties.

Skills

MS Office

Adobe tools

Data analysis

Communication

Insurance knowledge

Regulatory awareness

Tools

Microsoft Office Suite

Job description

AXA Partners is seeking a Consumer Analyst for the UK&I team in Redhill to evaluate products, processes, and distribution channels, ensuring regulatory compliance and excellent customer outcomes.

You will work with Product and Governance teams, analyze data from multiple sources, and prepare reports for management and regulators, contributing to a culture of continuous improvement in a dynamic, customer-focused environment.