Customer Outcomes Analyst — Governance and Insight

Vermelo; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A financial services organization in England is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance within a regulated environment. The ideal candidate will have a strong background in customer analytics, a customer-focused mindset, and the ability to build relationships across teams. Responsibilities include monitoring customer outcomes, contributing to governance, and supporting the Consumer Duty compliance. This contract role is perfect for someone inquisitive and ready to make a meaningful impact.

Qualifications

• Experience working in a regulated entity in customer related roles.
• Familiarity with Consumer Duty requirements.
• Experience engaging with the FCA or PRA is an advantage.

Responsibilities

• Support compliance with Consumer Duty outcomes and FCA cross cutting rules.
• Build strong working relationships with outsource partners.
• Contribute to Board reporting and customer communication oversight.

Skills

Customer focussed mindset

Strong relationship building abilities

Clear and confident communication skills

Good grasp of regulatory and compliance expectations within insurance

Naturally inquisitive and comfortable challenging the status quo

Ability to work across teams and external partners to influence outcomes

Education

University degree or relevant professional risk qualification

Job description

A financial services organization in England is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance within a regulated environment. The ideal candidate will have a strong background in customer analytics, a customer-focused mindset, and the ability to build relationships across teams. Responsibilities include monitoring customer outcomes, contributing to governance, and supporting the Consumer Duty compliance. This contract role is perfect for someone inquisitive and ready to make a meaningful impact.